Reservations Agent

4 days ago


Metro Manila, Philippines Peak Outsourcing, Inc. Full time

A Reservations Agent plays a crucial role in the hospitality and travel industries, ensuring that clients' needs are met efficiently and accurately. 

Responsibilities:

Addressing customer inquiries regarding availability, pricing, services, and policies.Handling customer complaints and resolving issues related to bookings and reservations.Informing customers about special deals, packages, and promotions to encourage bookings.Upselling additional services such as room upgrades, travel insurance, and special accommodations.Maintaining accurate records of reservations and customer information in the reservation system.

Skills:

Excellent customer relations and typing skillsDetail-oriented with strong organization and time-managementAdaptable, able to handle multiple priorities under pressureProficient in various software applications and property management systems (e.g., Opera Cloud)
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