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Customer Service Rep | up to P22K | BGC
3 months ago
Important Reminder: We will not in any way collect any amount of money from you during your application / job offer process. Please stay alert on scams or modus pretending to represent our Organization.
We are now hiring for Customer Service Representative to join our Financial Account. Our Customer Service Representative is an integral role in the operations of our BGC site.
The details.
Day-to-day responsibilities:
Review accounts with disputed items and exhaust recovery options to avoid taking financial lossesProcess disputed items according to the association and federal government guidelinesCorrespond with cardholders, merchants, and merchant banks as part of processing dispute casesManage prepaid card negative balances, and minimize losses by utilizing chargebacksMaintain a high level of customer service while addressing customer, law enforcement, merchant, and bank requestsPerform other duties as assigned by Department Management.
Ideal Candidates have:
At least 6 months of BPO (Retail & E-commerce account)Excellent English communication skillsCandidates must have a high level of analytical/critical thinking skills and keen attention to detailsMust be willing to work in BGCMust be willing to work on shifting schedules (day, mid, night shift)
The Perks.
To all deserving and hardworking employees, these additional perks are available:
Free Shuttle Services
Monthly Meal Allowance
15% Night Differential
Regular Overtime and Working on a Rest Day Pay
Regular/Special Holiday Pay
Paid Leave Benefits with Tenure Based Cash Conversion
Merchant Partner Discounts
Free Learning and Development Training Courses
Internal Movement Opportunities
Employee Wellness Assistance Program
Loan Assistance
13th Month Pay
For future-minded employees, secure yours and your families future through these perks:
Day 1 HMO Coverage
HMO Premiums for Dependents
HMO In/Out Patient, Dental Coverage, Emergency Cases, Pre-existing Conditions
24/7 Teleconsultation and Mental Health Consultations
Group Life Insurance
Resignation / Retirement Benefit
Performance Incentive Scheme (Agents)
Annual Merit Increase
Ubiquity Plus - Tenure Based Cash Incentive
Statutory Benefits like SSS, Pag-Ibig, and Philhealth
...and more exciting experience and perks in store.
