Customer Support Associate | ONSITE| CLARK
1 week ago
About VikingCloud
VikingCloud is the leading Predict-to-Prevent cybersecurity and compliance company, offering businesses a single, integrated solution to make informed, predictive, and cost-effective risk mitigation decisions – faster. Powered by the Asgard Platform™, the industry’s largest repository of anonymized cybersecurity and compliance event data, we continuously monitor and analyze over 6+ billion online events every day.
VikingCloud is the one-stop partner trusted by 4+ million customers to provide the predictive intelligence and competitive edge they need to stay one step ahead of cybersecurity and compliance disruptions to their business. Our 1,000 dedicated cybersecurity and compliance expert advisors understand that it’s not just about technology. It’s about transacting business and delivering an exceptional customer experience every day, without fail. That’s the measurable value we deliver. And that’s what we call, Business Uninterrupted.
Responsibilities:
Professionally and accurately provide support to our merchant customers via inbound and outbound calls, emails, and/or, web-chat communication methods.Educate callers of the importance of achieving and maintaining PCI-DSS Compliance and provide the appropriate level of assistance for each step of the process.Identify opportunities to promote Sysnet products and services and action appropriately.Assist callers with login and navigation of our proprietary online portal solution; Sysnet. Air.Provide excellent customer support and strive to achieve first call resolution by thoroughly and efficiently gathering the necessary information to fulfil the purpose of the call.Recognize and appropriately manage assertive or complicated calls by responding in a calm, clear, respectful, and helpful manner; escalating only when necessary.Thoroughly and accurately log each call using the appropriate systems and guidelines.Properly manage call metrics with respect to stated goals and Service Level Agreements.Undertake additional duties as necessary, based upon the needs of the business.
Qualifications:
Minimum High School Diploma or equivalent1 years’ experience in a customer service environment (preferably call center environment)Excellent command of written and spoken EnglishAbility to work flexible shifts while displaying impeccable schedule adherenceA team player with a positive outlook and a passion for customer supportExcellent communication and listening skillsExcellent telephone manner and related soft skillsStrong attention to detail and ability to multi-taskProficient with computer and email use and functionalityStrong decision-making and problem-solving skills-
Pampanga, Philippines Private Advertiser Full timeJob title 19k-25k TELCO ACC | ONSITE | At least 6MNTHS BPO exp | OPEN for Freshers |CLARK Location Clark Free port Zone Pampanga Category Call Centre & Customer Service Customer Service - Call Centre Work type Full-timeAPPLY NOW!Open for Fresh graduates!!At least 6 months of BPO exp!!Amenable to work in ClarkFast ProcessingCan start ASAPwork onsite.graveyard...
-
Copywriter | Hybrid
4 weeks ago
Pampanga, Philippines Beepo Inc. Full timeDiscover your 100% YOU with Beepo! Position: CopywriterLocation: Clark, PampangaWork setup & shift: Hybrid | Day shiftWhat's in it for you?Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)Company Provided EquipmentOnsite Parking and Transportation Service ProvidedEmployee Referral Program Salary package up to Php 40,000Your RoleAs...
-
Marketing Administrator
2 weeks ago
Pampanga, Philippines MINEMAN PACIFIC INC Full timeJoin Our Team as a Marketing Administrator at MINEMAN Systems!Are you ready to join a dynamic and innovative team and gain valuable experience in the mining industry?MINEMAN Systems, a leading multinational IT company serving international mining companies, is looking for a dedicated Marketing Administrator to join our Managed Service Business Unit. About...
-
IT Service Desk Support
2 months ago
Clark, Pampanga, Philippines ABSI Full timeJob Roles and Responsibilities: Assist in troubleshooting IT tools both hardware and software. Update inventory of IT Assets Set-up/Configuration of work tools User support Job Qualifications Graduate of any IT related course With troubleshooting experience Knowledge on ticketing process With 1-2 years of working experience related to IT Preferably knows...
-
IT Service Desk Support
2 months ago
Clark, Pampanga, Philippines ABSI Full timeJob Roles and Responsibilities: Assist in troubleshooting IT tools both hardware and software. Update inventory of IT Assets Set-up/Configuration of work tools User support Job Qualifications Graduate of any IT related course With troubleshooting experience Knowledge on ticketing process With 1-2 years of working experience related to IT Preferably knows...
-
Inventory Clerk
4 weeks ago
Pampanga, Philippines Power Mac Center Full timeJOB SUMMARYThe Inventory Analyst is responsible in performing effective monitoring and safekeeping of all inventories and maintains overall stock consumption and minimum inventory level of the assigned Branch.RESPONSIBILITIESPerforms effective inventory management in his/her assigned store through trust-building skills and delightful customer...
-
Assistant Store Supervisor
1 week ago
Pampanga, Philippines Power Mac Center Full timeROLES AND RESPONSIBILITIES:Leadership Role Ensures smooth Store operations and Customer experience journey.Conducts performance reviews and talent development plan.Develops a learning culture by initiating and recommending trainings, seminars and workshops.Store OperationsImplements Sales plans and strategies to achieve monthly target.Coordinates and...
-
Customer Service Representative
2 months ago
Pampanga, Philippines Work Services Full timeRole DescriptionThis is a full-time on-site role for a Call Center Agent in Clark Pampanga. The Call Center Agent will be responsible for handling customer inquiries, resolving issues, providing exceptional customer service to ensure satisfaction, and demonstrating strong interpersonal skills. Computer literacy is key for managing customer support tasks...
-
IT Support Technician
1 week ago
Pampanga, Philippines OFFSURE GLOBAL OUTSOURCING (Formerly Black Ink Outsourcing) Full timeThe IT Support Technician provides level 1 - 2, support services of clinical equipment, IT hardware & Software troubleshooting to all client brands. Job Type: Full TimeWork Arrangement: Onsite (Clark, Pampanga)Work Schedule: Monday to FridayWork Hours: 40 hours per weekExperience level: Mid-level Qualifications: Bachelor's degree in...
-
Customer Service Representative
2 months ago
Pampanga, Philippines Work Services Full timeRole Description This is a full-time on-site role for a Call Center Agent in Clark Pampanga. The Call Center Agent will be responsible for handling customer inquiries, resolving issues, providing exceptional customer service to ensure satisfaction, and demonstrating strong interpersonal skills. Computer literacy is key for managing customer support tasks...
-
Customer Service Associate
2 months ago
Pampanga, Philippines dnata Travel Inc. Full timeResponsible in providing an intermediary service between clients and suppliers, which includes, but is not limited to replicating the travel components and other services to assigned systems, managing GDS queues, mailbox management, etc. Minimum requirements: Applicants must be willing to work and relocate in Clark, Pampanga Applicants must be a...
-
Customer Service Representative
1 month ago
Pampanga, Philippines Work Services Full timeRole Description This is a full-time on-site role for a Call Center Agent in Clark Pampanga. The Call Center Agent will be responsible for handling customer inquiries, resolving issues, providing exceptional customer service to ensure satisfaction, and demonstrating strong interpersonal skills. Computer literacy is key for managing customer support tasks...
-
Cargo Traffic Specialist
4 weeks ago
Pampanga, Philippines STARLUX AIRLINES CO., LTD Full timeSTARLUX Airlines is searching for Cargo Traffic Specialist to join our team in Clark. Check out the responsibilities and qualifications below to see if this position is something for you! Responsibilities1. Responsible for export/import/transfer airline operation.2. Monitor cargo acceptance, build-up , break-down and all activities related to cargo...
-
Passenger Sales Specialist
4 weeks ago
Pampanga, Philippines STARLUX AIRLINES CO., LTD Full timeSTARLUX Airlines is searching for Passenger Sales Specialist to join our team in Clark. Check out the responsibilities and qualifications below to see if this position is for you! Responsibilities1. Assist with the timely planning and implementing of sales strategies and programs.2. Maintain relationships with existing agents and visit potential agents to...
-
Customer Service Representative
4 weeks ago
Pampanga, Philippines NinjaAsia, Inc. Full timeWe’re obsessed with growth. From enabling companies to flourish, to helping careers bloom. SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status...
-
Junior Technical Support Specialist
4 weeks ago
Pampanga, Philippines YONDU INC. Full timePlease only apply if you're amenable to working 100% onsite in the client's office in PampangaType: Project-BasedSetup: OnsiteLocation: Pampanga JOB SPECIFICATIONS: ● Education – At least graduate with a Bachelor’s Degree in IT, Computer Science, Engineering, or any related course. ● Related Work Experience – At least 1 year of technical support...
-
Pampanga, Philippines Valeros Business Company Full timeUrgently hiring for Customer Service Representative.Benefits:• Up to 24,000 monthly Salary Gonna Depends on your BPO Experience Plus 25K SOB• Health insurance coverage• Retirement savings plan• Paid time off, night diff and holiday benefits• Ongoing training and professional development opportunities• Friendly and collaborative work...
-
Technical Support Representative III
4 weeks ago
Pampanga, Philippines NinjaAsia, Inc. Full timeWe’re obsessed with growth. From enabling companies to flourish, to helping careers bloom. SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status...
-
Virtual Medical Assistant
3 weeks ago
Pampanga, Philippines The Lead Tree - Clark Outsourcing Full timePosition Title: Virtual Medical AssistantReports To: Partner, Partner AdvisorPrimary Relationships: Partner TeamDate: September 2024Schedule: 8:00 PM - 5:00 AM PHTSummary:We are seeking a proactive and results-driven Administrative Coordinator to join our team. The primary responsibility of this role is to assist the agency's office staff with various...
-
Procurement Officer
4 weeks ago
Pampanga, Philippines Hann Philippines Inc. Full timeJOB SCOPE:Ensures timely procurement of all goods required by the company at the best available price and qualityAssists the Procurement Manager in the daily operations of the departmentJOB QUALIFICATIONS:Graduate of Bachelor of Science in any Business related courseAt least three (3) years experience in a similar roleWilling to work onsite and be based in...