Customer Service Associate

2 months ago

Pampanga, Philippines dnata Travel Inc. Full time

Responsible in providing an intermediary service between clients and suppliers, which includes, but is not limited to replicating the travel components and other services to assigned systems, managing GDS queues, mailbox management, etc. 

 

Minimum requirements:  

Applicants must be willing to work and relocate in Clark, Pampanga  Applicants must be a Filipino citizen or have a relevant residence status  High School Diploma / GED required (College Degree is preferred) Fresh graduates are encouraged to apply. Knowledge in MS Office applications i.e., word and excel.  Average verbal and written English communication skill is a must. Spoken Arabic or any other foreign language would be an advantage.  Travel Industry background is preferred, but not required Must have strong organizational skills and keen close attention to detail. Must be willing to work on shifting schedule.  Must be willing to work on holidays and weekends.   

 

Key Responsibilities and Accountabilities  

Manage queues, mailboxes, and fulfil ad-hoc requirements as defined by the business. Working efficiently and complete all work to quality standards; focus on continuous improvement.  Being highly effective in managing multiple tasks simultaneously.  Listens to feedback, attends training, and commits on development to improve their accuracy, productivity, and quality and overall work standards. Ensuring all efforts are done in achieving their KPI’s. Work with different departments whenever necessary. Provides the highest levels of accuracy and attention to detail to deliver excellent customer service. Escalate concerns or potential issues to Supervisor or Team Leader. Stay fully knowledgeable on all aspects of the account. Subject matters include but are not limited to revised Standard Operating Procedures, new products, processes, and promotional campaigns. Ensuring full understanding of the Company’s quality standards and expected standards of service in support of this role. Perform other related duties, as assigned by the line manager and/or Operations Manager. 

 

Key Competencies  

Attention to detail & quality  Organising for Results Initiative & Commitment to Achieve  Problem Solving & Decision Making  Strategic Thinking Adaptability and Innovation Continuous Learning Teamwork  

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