Benefits System Administrator

3 days ago

Taguig, Philippines WTW Full time

Our Vision is to remain a leading provider of global outsourcing services in pension and health and welfare administration, differentiated with deep expertise to deliver exceptional quality, engaging member experiences, consumer grade digital technology and analytics to provide insights.

Our Mission is to help millions of people understand and access their pension and health benefits through a market leading benefit delivery experience.

Awards & Recognition:

▪ Philippines’ Best Employers for 2024 by Philippine Daily Inquirer

▪ The International Association of Outsourcing Professionals (IAOP) has named Willis Towers Watson a leader on the Global Outsourcing 100 since 2011

▪ Everest Research named Willis Towers Watson a Star Performer in the Leaders category in 2014 and has recognized

Willis Towers Watson as an industry leader since 2010

▪ Fortune magazine ranked Willis Towers Watson number one in the diversified outsourcing industry on its annual

World’s Most Admired Companies list in 2015

▪ Willis Towers Watson has been listed on Fortune magazine’s World’s Most Admired Companies list since 2012

The Role

▪ Supports the delivery of superior benefits administration services to WTW clients, including Health & Welfare and Pension plan administration.

▪ Provide operational and transactional support including, record keeping, transition processing, and managing other transactional-based services. For transaction-based positions, work requests are typically not received directly from the client but rather through a predefined system or on a predefined schedule. Interaction with the client may be limited to receiving data, e-mails or collecting predefined data.

▪ Responsible in upholding the Service Level Agreements (SLAs), tracking volumes, auditing transactions, and achieving a high-level of client satisfaction.

▪ Works closely with Admin Leads, Governance Leaders and Operations Supervisor to resolve issues and identify opportunities for increasing the value of the service to the client(s).

▪ The full-time position requires an individual who is comfortable with benefits administration systems and client contact and working as part of a global team with counterparts in North America and India.

Key Working Relationships

▪ With Manila, Mumbai and US Operations, Client Delivery Team and Administration Governance in performing day to day benefits administrative work while supporting best practices and improvements to optimize client delivery experience.

Key Metrics

▪ SLA and Quality of Work

▪ Productivity/Utilization and Handle Time

▪ Security, Professional Excellence and Adherence

▪ Stakeholder feedback

Top Competencies Required

▪ Collaboration – Highly demonstrates interpersonal skills and is willing and able to collaborate with stakeholders, leadership, peers and staff. Ability to work independently and on teams, including virtual work teams, with members in different geographic region.

▪ Communication – Excellent written and verbal communication.

▪ Change and Adaptability – Has a desire to learn, accept new challenges, adapt to change, and have fun.

▪ Problem Solving – Strong analytical, integrative, continuous improvement, and problem-solving skills.

The Requirements

▪ Ability to gain a strong understanding of the administrative process as it relates to Health & Welfare and Pension benefit plans.

▪ Ability to complete WTW Benefits Systems Administrator training program.

▪ Strong analytical and problem-solving skills.

▪ Strong knowledge of Microsoft Office tools including Outlook, Excel, and Word.

▪ Professional and responsible approach to work, clients, and colleagues.

▪ Work the third shift, from 8 AM to 5 PM US Central Time.

▪ Ability to manage time and work a flexible schedule.

▪ Ability to organize and prioritize with strong attention to details.

▪ Excellent oral and written communication skills.

▪ Ability to work independently and in a team environment with minimal supervision.

▪ Ability to complete multiple projects within established deadlines.

▪ Work experience with India, US and/or UK counterparts and projects preferred, but not required.

▪ College degree

▪ Willing to adhere on a 100% onsite work.

▪ Willing to operate on a secured and paperless work environment.

WTW is an Equal Opportunity Employer

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