Analyst, L

At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional.At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional.

REPORTS TO: Director of Learning & Development

OBJECTIVE

Responsible for activities involved in the strategic design, preparation, delivery and needs

assessment of development programs for company employees. Identifies appropriate initiatives

that need to be changed or implemented.

ESSENTIAL FUNCTIONS

* Evaluates need and develops new training materials and/or revises current material to ensure

business unit or group training needs are met

* Evaluates training methodology

* Designs and develops in-house programs

* Interacts with functional organizations to develop specifications for content of courses

* Conducts follow up to determine applicability of course material

* Conducts skills, technical, management and staff development training courses within

business units or groups

* Uses needs assessment tools to determine effectiveness of training programs

REQUIRED EDUCATION AND EXPERIENCE

Bachelor's Degree

5+ years in training or organizational learning & development

 

-COMPETENCIES Employee Data Management Leadership Development Organizational Change Management Organizational Development (OD) Performance Management Programs Training Needs Analysis Training Program Development Training & eLearning Software Ability to work with moderate supervision
-SUPERVISORY RESPONSIBILITY: No
-WORK ENVIRONMENT This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.
-PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
-POSITION TYPE/EXPECTED HOURS OF WORK This is a Full Time position. Days and hours of work are (Monday through Friday, 8:30 a.m. to 5 p.m.)
-TRAVEL: 0-10%
-OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
 

Continuum Global Solutions partners with top companies around the world to deliver customer care services through its global network of contact centers. Our global Fortune 500 clients rely on our vast expertise in customer care management to improve their customers' experience. Continuum customer care and call center solutions leverage world-class voice, chat, email and social technologies. More than 11,000 employees serve top-tier clients across multiple industry verticals. Additional information on Continuum and our services can be found on our website.

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA).

Continuum recruiting correspondence will always come from a talent acquisition representative with an official continuumgbl e-mail address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to Corporate.Securitycontinuumgbl.

 

 

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