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Financial Specialist Chargeback and Disputes, Fraud | TaskUs Ortigas

3 months ago

Metro Manila, Philippines TaskUs Full time

So what does a Teammate really do?

 

Think of yourself as the backbone of the company. Not just anyone is qualified for this role We make sure we get the best of the best. After all, we are a ridiculously good company with our employees being top notch. So come on, we need your full concentration on what it's like to be a Teammate.

Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients. As you tackle your new tasks for the day, you know that it comes down to being able to provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics.

 

Level up your Financial Chargeback skills when you join our #PeopleFirst team

 

A Financial Chargeback Care Specialist who joins Us is a frontline member for one of the world’s best brands.

 

Your daily tasks include the following:

 

Learn about the ever-changing world of card processing and online paymentsCreate evidence to protect merchants from illegitimate chargebacksCheck the accuracy of our automated system in creating 100% accurate chargeback evidenceProviding customer satisfaction and experienceMeeting and exceeding client-mandated KPI’s (Key Performance Indicators)Participating in training to improve work performanceFollowing TaskUs’ policies and keeping information confidential

 

TaskUs’ culture nurtures open communication and feedback. The management values each teammate's feedback on possible problem areas for improvement. Teamwork Makes the Dream Work

 

What makes a #RidiculouslyGood Chargeback Expert?

 

1 year in Financial industry experience i.e. Banking, Accounting, or BPO Financial campaigns.Experience in Chargeback, Disputes, or Fraud Analysis is a plus.Exceptional Communication Skills—both written and oral.Willing to work on shifting schedules and can work on-site.


Are you this Ridiculously Good? Then TaskUs is for you

 

Join TaskUs and experience a workplace that truly commits to being #PeopleFirst These Ridiculously Good rewards, perks and benefits* are available for you


 

Employee benefits:

Scholarship program for your childrenEnhanced health benefits (HMO) extended to up to 2 dependentsFree Wellness & Resiliency programs extended to household membersRetirement savings program with company matching


 

On-site perks:

World-class, Ridiculously Refreshing workspacesGym and recreational areas Unlimited coffee Food Forward: Free food on-siteDaycare for your kids while you're on shiftHappy Hours, Time-Outs, and other on-site events to enjoy



Visit our Onsite Recruitment Hub at 14F Robinsons Cyber Omega, Pearl Dr., Ortigas CBD, Pasig (near Richmonde Hotel) from 9:00 AM - 4:00 PM, Mondays to Fridays. Bring your valid ID and a copy of your vaccination certificate.


 

*Terms & Conditions apply


 

At TaskUs, we believe our employees always come first. Leaders are expected to put their line of direct reports before themselves. Our #RidiculouslyGood culture is the reason why we have been recognized as one of the best places to work globally by Glassdoor, among others. We exist to make a positive impact on the best brands in the world, the people we connect with, and on our global communities.


 

About Us

It started with one ridiculously good idea, to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.


 

TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, helping its clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ride-sharing, Technology, FinTech, and HealthTech. As of March 31, 2024, TaskUs had a worldwide headcount of approximately 49,600 people across 27 locations in 12 countries, including the United States, the Philippines, and India.

For more information, visit www.taskus.com.