Medical Records Retrieval Specialist

7 days ago


Metro Manila, Philippines IFIVE INC. Full time

Highlights 

Competitive compensation and benefits packages  Continuous professional development and learning opportunities Regular engagement activities and events 

______________________________________________________________________________ 

MEDICAL RETRIEVAL SPECIALIST

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferent 

 

ROLE OVERVIEW 

We are looking for a Medical Retrieval Specialist to be part of our team. 

This role is responsible on gatheting information, contacting, following up with and retrieving medical records   individual physicians, medical groups and hospitals.


MAIN RESPONSIBILITIES 

Retrieves record evidence for cases.Submits medical records. Contacts facilities to follow-up on requests for evidence.Disputes invoices. Distributes electronic records. Downloads files at designated intervals. 'Maintain a high level of customer service skills. Present a friendly and professional demeanorProtect the security of medical records to ensure that confidentiality is maintained in observance of the HIPAA compliance policy.Maintain time-service, quality, and production goals using good work queue management and customer service skills Maintain a high level of customer service skills. Present a friendly and professional demeanor Handles a high volume of continuous telephone calls and gathers needed information in a timely manner. The method of transmission can either be inbound or outbound. Establish and maintain timely and supportive contact with clients by phone or written correspondence, to provide information regarding documentary requirements, claims procedures, and pertinent timeframes Maintain an organized task list on a daily basis. Set tasks and prioritize activities based on established timelines to ensure no deadlines are missed Answer incoming calls, and respond to client correspondence, including emails and voicemails on a daily basis within acceptable timelines Other duties as may be assigned.

 

Requirements

At least one (1) year of BPO experience in healthcare account.Amenable to work on a nightshift schedule. Must be able to work on our site in 6th Floor Tower 1Rockwell Business Center, Ortigas

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