Systems and Network Administrator L1/L2

4 weeks ago


Metro Manila, Philippines Datamatics Full time

Key responsibilities

Successfully research and identify solutions to software and hardware issues.Diagnose and troubleshoot advanced technical issues, including but not limited to firewalls, switches, windows servers, and cloud environments such as Azure, account setup, network configuration, application support, Active Directory management, security incident response, etc.Communicate regularly with assigned clients to ensure service quality meets client expectations.Provide critical incident management and be the interface between clients and technical teams within the company during outages and other significant eventsPrioritize and manage several open issues at one time.Document and follow up with clients to ensure their IT systems are fully functional after troubleshooting.

Qualifications & Desired Skills

3 - 5 years of solid experience in Systems administration position, preferably in an MSP environmentAdvanced technical troubleshooting experience, recognizing and resolving issues in several IT environments.Strong proficiency in end-customer communication skills, with the ability to successfully identify and address concerns.Administration experience with Windows AD environments, storage area networks,DHCP, and DNSRobust knowledge of Citrix Virtual Apps & Desktops, Microsoft Failover Cluster,Microsoft Hyper-V Manager, Microsoft System Center Virtual Machine Manager(SCVMM)Experience with hypervisors and virtualizations sub-systemsAdministration experience with Microsoft Azure, Office365 and AWS.Desktop support expertise, including Windows, Mac OS X, Linux, and Office 365.Proficient in administering and troubleshooting VoIP system.Skilled in configuring and troubleshooting Cisco network equipment.Expertise in administering storage arrays and backup tools.

Additional:

Professional IT Certifications such as MCSA or MCSE (Microsoft 365 & Azure), CiscoCCNA, CCNP, CCIE, or VMware VCP are ideal

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