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Customer Success Representatives
3 months ago
About this role:
Wells Fargo is seeking an Associate Customer Success Representative for one of the biggest lines of business for consumer operations in Manila.
In this role, you will:
Support customer success and seek ways to improve moderately complex inquiries or issues from customers regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communicationPerform routine tasks such as answering inquiries, resolving problems, and providing a best in class customer experience while adhering to work guidelines, policies, and regulationsRegularly receive direction from management, escalate questions and refer more difficult issues to staffPerform research to resolve moderately complex customer issues including communicating with other departments for issue resolutionInteract with experienced representatives on difficult issuesBe responsible for coaching new hires and less experienced staffRespond to inquiries and issues from customersDesired Qualifications:
Must be a graduate of Banking & Finance course preferably from the courses: Banking & Finance, Financial Management, Management Accounting, Accountancy, Economics Fresh graduates are welcome to apply.Willing to work in Mc Kinley Hill, Taguig City