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Travel Sales Agent

3 months ago

Metro Manila, Philippines Discover Group of Travel Services Inc. Full time

Job Description:

A Travel Sales Agent is responsible for handling sales inquiries from customers through various communication channels such as calls, chats, texts, or emails. They are tasked with understanding clients' needs and suggesting suitable travel packages. Building and maintaining strong relationships with potential, current, and repeat clients is a key aspect of the role. Additionally, they are required to provide regular sales reports to track performance and support business growth. The Travel Sales Agent may also be assigned ad hoc tasks to address specific sales-related needs.

Key Tasks and Responsibilities:

Responding to Sales Inquiries:

⁠ ⁠Engaging with customers through calls, chats, texts, or emails to answer questions, provide information about travel packages, and assist with the booking process.

Needs Assessment:

⁠ ⁠Understanding clients' travel requirements, preferences, budget constraints, and any special considerations to suggest suitable travel packages, including destinations, accommodations, transportation, and additional services.

Relationship Building:

⁠ ⁠Establishing and maintaining positive relationships with potential, current, and repeat clients by providing personalized assistance, following up on inquiries, and offering exceptional customer service throughout the entire travel planning and booking process.

Sales Closing:

⁠ ⁠Applying effective sales techniques to convert inquiries into confirmed bookings, upsell additional services or upgrades, and achieve sales targets set by the travel agency.

Customer Service:

⁠ ⁠Providing ongoing support to customers before, during, and after their travel, addressing any issues or concerns, and ensuring a smooth and enjoyable travel experience.

Sales Reporting:

⁠ ⁠Compiling and submitting daily or weekly sales reports, including KPIs, revenue generated, conversion rates, customer feedback, and other relevant metrics to track sales performance, identify trends, and propose strategies for improvement.

Requirements:

1.⁠ ⁠Finished at least 2 years in college.

2.⁠ ⁠6month - 1 year experience in sales, related field like Real State or Insurance, can be beneficial.

3.⁠ ⁠Strong communication and interpersonal skills.

4.⁠ ⁠Strong sales skills to effectively promote and sell travel packages and services.

5.⁠ ⁠Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

6.⁠ ⁠Can meet or exceed sales targets and goals set by the company.

7.⁠ ⁠Excellent knowledge of domestic and international travel destinations, products, and services.

8.⁠ ⁠Attention to detail and strong organizational skills.

9.⁠ ⁠Passion for travel and knowledge of popular travel destinations.

10.⁠ ⁠Can work under pressure.