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Multi-Unit Manager and Restaurant Managers

3 months ago

Cebu, Philippines Select Service Partner Philippines Corporation Full time

WHAT WE ARE LOOKING FOR:

We are seeking a well-seasoned and passionate person to be responsible for managing the F&B operations of SSP Cebu Branch. The incumbent reports to the General Manger and would need to oversee and ensure operational excellence in terms of customer experience and bottom-line performance. The responsibilities would include the ability to forecast and plan ahead on overall areas not limited to labour, marketing and promotion as well as food cost management. Natural interest to mentor and develop people would be a core competency of this incumbent.

 

Requirements

Bachelor Degree LevelGood track records in managing personnel and meeting of financial targetsMinimum 5 years experience in similar capacity managing mini mum of 8 stores.Working knowledge of various computer software programs (MS Office, restaurant management software, POS)Ability to problem solve effectivelyMastery in delegating multiple tasksCommunication and leadership skillsUp to date with food and beverages trends and best practices

Responsibilities

Manage all restaurants and cafes day-to-day operations within budgeted guidelines and to the highest standardsPreserve excellent levels of internal and external customer serviceResponsible for menus, purchase goods and continuously conduct necessary change/ improvementIdentify customers needs and respond proactively to all of their concernsLead F&B team by attracting, recruiting, training and appraising talented personnelEstablish targets, KPI’s, schedules, policies and proceduresProvide a two way communication and nurture an ownership environment with emphasis in motivation and teamworkComply with all statutory labour and health & safety regulationsManagement reporting on Sales, COGS and Labour.

 

KEY AREAS OF RESPONSIBILITIES

1. Financial Management and Control

• Conducts full Daily/Weekly/Monthly review of Unit(s) financial performance

• Attend a financial review with the Operations Manager or Multi Unit Manager

• Period forecasting – Use Perfect Site tools to forecast in line with current targets

• Manage the gross profit gap between theoretical and actual

• Full implementation and management of CASP, using relevant reporting processes to identify 

   retraining or disciplinary issues

• Managing and controlling labour costs ($ & %) in line with current business expectations

• Conducts accurate stock taking each week ensuring discrepancies on CV report are investigated,

   annotated and actioned

• Prepare weekly figures and weekly review sheets

 

 2. Team Management

• Responsible for the recruitment of all Team Leaders and Team Members

• Recruitment tools/process used consistently to ensure quality/skills/legal standards met

• Ensures induction processes are in place to ensure all new Team Members receive proper induction   

   and follow up reviews

• Where applicable involvement in the recruitment process for an Assistant Manager

• New Assistant Management Induction – conduct 4, 8, and 12 week reviews; ensure evaluation 

   activities occur and sign off completed

• Sets and review objectives for all AMs, Supervisors and Team Members

• Ensures performance appraisals are completed for all AMs, Supervisors and Team Members in line 

   with the organisational expectations

• Ensures they and their teams comply with SSP people related policies and procedures.

• Holds regular team meetings and briefings to cascade business developments and request feedback 

• Implements locally based employee recognition schemes (e.g. Employee of the Month)

 

3. Sales and Service Management

• Continually monitors service levels when on site and coaches AMs, Supervisors and Team Members to

   improve speed of Service and the delivery of the SSP Service style.

• Ensures new Team Leaders and Team Members are inducted into the SSP Service Style and coached to

   deliver the standards required

• Monitors sales performance and average spends and coaches team members to improve sales & 

   service skills (e.g. Up selling, Add on Sales)

• Review opening/closing hours and discuss with the OM or Multi Unit Manager ways in which to 

   capitalize on revenue opportunities/ meet client expectations.

• Reviews Unit Expert Service Programme reports and ensures appropriate action is taken by their team

• Manages customer dissatisfaction issues at Unit level as they occur and always ensures Customer

   Satisfaction Guarantees are met and Customer Feedback Systems are always in place (e.g. comment

   cards)

 

4. Operational Management

• Drives all team members to exceed company expectations relating to all company audits (e.g. CCA,       

   Expert Service Programme, OERs, Global brand audits, HMS) & acts quickly to rectify areas for         

   improvement

• Ensures full implementation or all Perfect Site tools

• Ensures all procedures are in place and adhered to with regards to cash handling

• Fully understands and complies with all statutory requirements (e.g. Licensing, Risk Assessments, H&S;

   Fire awareness. Accident reporting, Manual handling, Risk Assessments, Unit cleaning schedules etc)

• Understands the crisis management process (e.g. local station evacuation procedures)

• Actively manages all Maintenance issues – reporting, timely follow-up, escalation

• Ensure all team members understand Transec procedures and are in place and adhered to at all times

• Ensures Supervisors managing shifts have been appropriately trained (e.g. Shift Manager Training)

 

5. Brand Integrity and Product Management

• Understands fully and implements all brand standards (e.g. Critical standards/product

    knowledge/planograms and display principles etc)

• Reviews the accurate implementation of production planning to drive down waste costs (where 

   applicable)

• Understands measures and drives for excellence in all brand audits internal and external (e.g. CCA)

• Supports the effective implementation of all new promotions, marketing activity and product launches 

   to time and quality standards

6. Key Performance Indicators

Sales vs Budget ($)Sales & Wages % vs BudgetCoGS % vs BudgetEBITDA vs Budget $Perfect Partner % Turnover less involuntary leavers %Sickness %Transactions per Man HourTicket Average daily vs LY