eCommerce Associate II

1 month ago

Metro Manila, Philippines iSupport Worldwide Full time

Be a part of our fast-growing team and unchain all the possibilities


What is your mission?

We are looking for a highly motivated, willing to learn, passionate, and detail-oriented person with great communication and problem-solving skills to provide pre-sales and after-sales support to the DTC platform and sales managers in EMEA.

You will provide the best service to our partner client by performing these tasks:


Website Content Management 

Audits the entirety of the website, ensure all details and information are accurate, meets the
brand’s standards, and that website functionality are up to date.Monitor weekly inventory manual update. Ensure all active items are available- otherwise, product will be turned-off on live siteMonitor and operate product display pages for launching of new products, prepping of relevant materials (dims, image libraries, product copies, prices, etc.).Escalating website feedback, proposing changes to site’s layout and content based on website analytics and usability testing.Actively participate in IT Projects (UAT, Kick-Off), Initiate and Drive system and process improvement plans.

Product Catalog Management

Managing ecommerce product catalog to ensure the quality of data across all sales channels.  Organize, standardize, and publish product data to each sales channel.  Making sure we have customer-ready product information that is consistently and fully attributed with the ecommerce marketing and sales team. Add missing images (if any) and upload new, updated images in Shopify website.

Product Inventory Health

Monitors weekly or as needed inventory replenishment between warehouses.Work with the Demand and Planning to ensure that items are forecasted based on the need to reach budget, provide products for marketing and promotion, and warranty.Ability to provide forecast to warehouses in terms of outbound and inbound items to secure manpower support.Actively participate in the monthly sales forecasting meeting with Demand & Forecast Analysts and Sales Manager.

Customer Experience

Set up customer accounts in the system, making sure that all details are correct and updated.Review, understand and communicate vendor business and compliance requirements.Providing detailed product information by ensuring products are searchable, easy to find and makes customer confident that they are buying the exact item they want.Guide partners towards opportunities to improve the customer shopping experience.Oversees everything that is needed in providing warranty products to customer.Process any returns, refunds, chargeback, and cancellation that may arise from the orders.Spearhead the customer service part for 3P marketplaces which requires quick and smart resolution per issue.Handle and resolve escalated customer concerns. Perform special tasks and assignments as needed.

Data Analytics

Create reports, track KPIs across the website and summarize insights on trends to the business.Webstore system order reconciliationProvide analysis and insights on the performance of the website to support the E-Commerce team in decision-making.

 

Who are we looking for?

Bachelor’s degree in marketing, advertising, communications, or relevant degree.At least 4 years’ experience in ecommerce with a consumer goods brand, e-commerce company, or e-commerce tool vendor.Experience in ecommerce platforms – Shopify and Marketplaces.Knowledgeable in managing and processing orders through Shopify website.Proven experience managing an online store or website with refreshed content.Knowledgeable in updating features and benefits on the website, including managing and refreshing banners and Product Detail Pages (PDPs).Knowledgeable in utilizing and managing various digital eCommerce systems and platforms, ensuring seamless integration across channels.Maintain and update eCommerce tools to optimize performance and user experience.Skilled in generating detailed reports on eCommerce performance metrics and communicating insights to key stakeholders.Effectively manage relationships with internal teams and external partners, ensuring alignment with business goals and project timelines.Experience working in global eCommerce with different currencies and languages.Experience in eCommerce platforms, such as Shopify and third-party Marketplaces.Knowledgeable in conducting regular audits of websites and platforms to ensure content accuracy, functionality, and alignment with business goals.Above average English communication skills, both verbal and written.

 

Company Perks:

Above-industry salary package and incentivesComprehensive HMO benefits and life insurance from day 1Free learning and development courses for your personal and career growthDynamic company eventsOpportunities for promotionFree meals and snacks

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