Admin IT

1 week ago

Metro Manila, Philippines AYUDA Business Management Solutions, Inc. Full time

IT Admin (Contract-Based)

Location: Eastwood City Work Setup: Onsite | Night Shift (12:00 am - 9:00 am) | Fixed Weekends Off | US-based holidaysSalary: up to 50K Monthly Salary Contact: 1 yearNotice Period: Can start ASAP

Primary Responsibilities:

Serve as the first contact with customers who need technical assistance.Remotely assist users with desktop, server, printer, and other connected device troubleshooting.Perform troubleshooting and issue resolution for shared resource access, hardware, and software configurations.Perform OS and other software and firmware updates and patch management.First level identification and escalation of major incidents using the approved IT escalation processes.Document all work performed through a support ticketing system and effectively track and route incidents to the appropriate teams within IT.Perform network administration functions, user account permissions, Active Directory changes.Follow up with clients to ensure resolution is complete and satisfactory.

Other Responsibilities:

Assist in creating knowledge base articles, checklists and FAQs. Willingness to learn industry specific and proprietary management systems

Required Skills & Experience:

Knowledge of Windows desktop and server operating systems.Knowledge of 0365, Active Directory and Exchange.Familiarity supporting (not engineering) TCP/IP, cables, IP phones, workstation connectivity, printer connectivity, and Active Directory administration.Preferred familiarity with hospitality platforms such as Property Management Systems (PMS); Point of Sale (POS); Revenue Management; key card systems, Building Management, HotSOS, Saflok, InnComm etc.Strong customer service and problem-solving skills including the ability to provide diligent, prompt, and courteous responses to users’ questions or issues.Strong customer service and problem-solving skills including the ability to provide diligent, prompt, and courteous responses to users’ questions or issues.

Essential Qualifications (Non-Negotiable):

1 to 3 years of hands-on experience with ticketing tools.Strong communication abilities.Amenable to work onsite in Eastwood.Must be available for night shifts.1-year contract-based employment.

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