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General Manager
2 months ago
MAIN FUNCTION:
The General Manager is responsible for the overall operation of their
assigned restaurant. Key responsibility areas include team performance,
increased sales and profitability, effective cost controls, and
development, training and retention of key associates. The incumbent is
responsible to work actively to ensure the restaurant meets financial and
operating goals.
Primary Responsibilities:
Managing Performance
- Ensure that the restaurant operates efficiently and effectively within the
Company’s operational guidelines.
- Develop initiatives to build sales, profitability and guest counts. Maintain
effective cost controls in support of these initiatives.
- Utilizes programs to develop guest oriented quality, service, and
cleanliness. Develops action plans to enhance guest satisfaction.
- Ensure that all safety and security systems and procedures are followed
to ensure health and safety of employees and guests.
- Ensure monthly safety meetings are conducted and recommendations
are acted upon as appropriate.
- Ensure secure, safe handling and transportation of funds.
- Support and implement local store marketing programs.
- Responsible for the physical/aesthetic maintenance of the restaurant.
Food Preparation & Production
- Utilize food production and inventory tools available to support this
responsibility.
- Maintain a working knowledge of all recipes, products and production
procedures.
- Ensure established standards of food safety and sanitation are
maintained.
- Purchase food products within established guidelines. Oversee correct
receipt, storage and handling of food products to ensure quality and
freshness at all times.
Guests and Associates
- Respond to guest comments and criticism in a constructive and positive
manner, looking at such as an opportunity to build guest count. Educate
and empower subordinate managers and associates to act in a similar
capacity.
- Ensure a safe and secure work and dining environment for associates
and guests.
- Carry out supervisory responsibilities in accordance with all applicable
rules and regulations.
- Demonstrate high ethical standards at all times, adhering to standards
laid out in the Company’s Code of Conduct.
- Ensure timely submission of employee’s performance reviews.
- Administer counseling and discipline staff as necessary.
Staffing and Building Great Teams
- Orient all new hires utilizing company handbooks and support materials.
- Provide training and recognition to employees at all levels and maintain
a team-oriented environment.
- Work within established guidelines and policies for training and
development of staff.
Administration and Auditing
- Maximize profit opportunities by developing realistic budgets.
- Analyze monthly operating statements and determine reasons for
variances. Manage operational expenses to maximize profit potential.
- Responsible to meet or exceed budgeted sales and profit goals.
- Responsible to maintain labor efficiency ratios to ensure guest service
and cost effectiveness.
- Responsible for restaurant P&L performance.
- Oversee all restaurant administrative requirements including cash
handling, completion of guest liability, property, workers compensation
reports, etc.
- Ensure all reports, documentation, and other information required by
admin are submitted in a timely and accurate manner.
- Maintain all employee files. Ensure that required documentation is
complete and accurate within personnel files.dasdasdas