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Process Associate

2 months ago

Metro Manila, Philippines Genpact Services LLC Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. 

Inviting applications for the role of Process Associate, Customer Care 

Helpdesk Agents are the first point of contact for End Users seeking technical assistance on Applications, Websites and Hardware like (Laptop, Desktop, Printer etc...) and mobile devices. 

Responsibilities 

Email, Outbound/Inbound Calling on customers with past due accounts.  

Promptly resolve client inquiries at the first point of contact or call out to appropriate level for resolution.   

Maintain compliance, TCPA, all process in accordance with client SOP.  

Ability to utilize tools and resources appropriately to efficiently resolve customer inquiries.  

Documenting customer interactions & providing information to customers.  

Qualifications we seek in you 

Minimum Qualifications / Skills 

Good Communication skills both written and verbal.  

Ability to understand and empathize with customer concerns/issues.  

Resolve issues utilizing excellent customer service skills, problem solving skills.   

Display a solid knowledge of major desktop software applications and networking concepts.  

Any bachelor's degree 

Technical Trainings / Certification could be like GNIIT Courses, MCP, CCNA, A+ etc... 

Preferred Qualifications/ Skills 

Agents should be able to handle issues related to the following:  

Issues related to Microsoft Office Applications, OS365  

Operating System – Windows, MAC  

Mobile Operating System – iOS, Android, Windows  

Desktops, Laptops, Toughbook’s issues.  

Wireless, Remote Access.  

Any bachelor's degree  

Technical Trainings / Certification could be like GNIIT Courses, MCP, CCNA, A+ etc...   

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.