Customer Service Specialist

1 month ago


Taguig, Philippines Yara International Full time
About the Unit Our purpose

Our founders faced and overcame the greatest food challenge of their time. With collaboration and curiosity, they helped save the lives of millions. Since then, we have continuously developed solutions that improve and increase global food production more sustainably.

But the disruptions of recent years have shown how fragile the food system is and how it threatens food security. We have more mouths to feed and limited resources to draw upon.

At Yara, we are working tirelessly to meet these challenges head-on. Through integrated, science-based solutions, we’re helping to lead a food system transformation to protect nature better, increase affordable food access, transition to clean energy, and improve livelihoods. Collaborative leadership will grow our potential to do good and secure a resilient food system while protecting and restoring our planet.

Responsibilities

DUTIES AND RESPONSIBILITIES

  1. To improve the performance, image and service of the company by developing and implementing organization-wide Order-To-Cash (OTC) customer-centric differentiated service approach and customer relations strategies to improve current systems and meet the company’s overall business plan.
  2. Ensure timely payments of Marketing Programs for Customers and Channel partners.
  3. Establish KPIs for customer service, measure and improve (Cost of service, Channel inventory, Perfect Order Metrics, Customer segmentation).
  4. Act as primary contact for top accounts regarding all information pertaining to the account: order status, credit, complaints, channel inventory, MOS (Move-Out-Sales) and POG movement.
  5. Provide sales support for POG/EI tracking, rebates, returns management and analytics
  6. Setting the customer service procedures and ensure compliance with the Distributor Agreement.
  7. Ensure closure and resolution of customer inquires/complaints and provide best in class service/support to the customers and channel partners.
  8. Work together with the channel sales team to create and retain customer loyalty and preference by establishing a direct line of communication with the customer and taking lead in facilitating resolution of customer concerns and complaints.
  9. Constantly review and evaluate processes and procedures and make appropriate actions to ensure business continuity and progress.
  10. Develop an effective and clear communication flow between the customers and internal areas to ensure “operational excellence” and total customer satisfaction.
Profile

FUNCTIONAL KNOWLEDGE REQUIRED (level of understanding in own/other disciplines)

  •  
  • Working knowledge of relevant Yara Safety Systems.
  • Reasonable knowledge of marketing procedures Yara’s global product portfolio and manufacturing methods.
  • Relevant products in Yara’s product portfolio and their applications and restrictions.
  • Relevant local or regional regulations and legislation
  • Working knowledge of customer service- and external customer relations management.
  1. BUSINESS EXPERTISE (integration of own function into business)
  • Proficiency in corporate and business requirements relevant to the Unit.
  • Exercises Conduct within Yara code of ethics and Corporate Governance.
Additional Information
  1. QUALIFICATIONS AND EXPERIENCE
  •  
  • Bachelor's degree
  • Minimum 5-6 years’ experience in similar role
  • Adequate English
  • Proficient computer skills (Microsoft Office)
  • Valid driving license
  • Willing to work for an initial engagement of one year
  1. ESSENTIAL COMPETENCIES
  • Computer literate with knowledge in MS Office & SAP based applications.
  • Excellent oral and written communication skills in English
  • Have strong understanding of products, business practices and knowledgeable on the industry characteristics.
  • Driven and is comfortable working alone and with teams.
  • Able to establish good rapport to both internal and external customers.
  • Understand IT tools and systems necessary to support key forthcoming projects.
Contact details

HR Manager- Yara Fertilizers Philippines Inc

Apply no later than

April 30, 2024



  • Taguig, Philippines 3M Service Center APAC Inc. Full time

    As a Senior Global Customer Contracting Specialist, you play a pivotal role in advancing Commercial contract capabilities and process management for 3M businesses and functions. Building upon the responsibilities of the Global Customer Contracting Analysts, your mission is to ensure excellence in customer contracts, compliance, and safeguarding the company's...


  • Taguig, Philippines JPMorgan Chase Bank, N.A. Full time

    Job Description :Join our dynamic Home Lending Customer Service Team as an Account Specialist II, where you will answer inbound calls and assist customers with their mortgage inquiries such as balance inquiry, processing a payment, document request, account maintenance , etc. This role will help you to take ownership of each customer interaction while...


  • Taguig, Philippines JPMorgan Chase Bank, N.A. Full time

    Job Description :Join our dynamic Home Lending Customer Service Team as an Account Specialist II, where you will answer inbound calls and assist customers with their mortgage inquiries such as balance inquiry, processing a payment, document request, account maintenance , etc. This role will help you to take ownership of each customer interaction while...


  • Taguig, National Capital Region, Philippines Yara International Full time

    About the UnitOur purposeOur founders faced and overcame the greatest food challenge of their time. With collaboration and curiosity, they helped save the lives of millions. Since then, we have continuously developed solutions that improve and increase global food production more sustainably.But the disruptions of recent years have shown how fragile the food...


  • Taguig, Philippines RecruiterPH Full time

    Job Description Responsibilities: • Interacts with customers via telephone, email, online chat, or in person to provide support. • Ensures that appropriate actions are taken to resolve customers problems and concerns. • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. • Uses...


  • Taguig, Philippines RecruiterPH Full time

    Job DescriptionResponsibilities:• Interacts with customers via telephone, email, online chat, or in person to provide support.• Ensures that appropriate actions are taken to resolve customers problems and concerns.• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.• Uses knowledge of...


  • Taguig, Philippines RecruiterPH Full time

    Job Description Responsibilities: • Interacts with customers via telephone, email, online chat, or in person to provide support. • Ensures that appropriate actions are taken to resolve customers problems and concerns. • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. • Uses...


  • Taguig, National Capital Region, Philippines Abbott Laboratories Full time

    The Customer Service Associate II- (ADPI) is responsible for a variety of sales and customer support activities by providing product and service information, resolving service inquiries and problems for internal and external customers. This position is responsible for the adherence of all procedures and Service Level Agreements (SLAs) established by Abbott...


  • Taguig, National Capital Region, Philippines Abbott Laboratories Full time

    Job DescriptionAbbott Rapid Diagnostics is part of Abbott's Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions. The position of Customer Service Associate 2 is located...


  • Taguig, National Capital Region, Philippines Abbott Laboratories Full time

    Job Summary:Abbott Rapid Diagnostics is part of Abbott's Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.The position of Customer Service Associate 2 is located in...


  • Taguig, Philippines Booth & Partners Full time

    Job DescriptionAbout the Client:OpenLoop was founded with the mission to expand access to care for patients across the country by bringing healthcare into the home. What truly sets their team apart is the level of quality, care, and compassion they pour into supporting their digital health clients wherever they need assistance the most. It's safe to say,...


  • Taguig, Philippines BEST RELIABLE RESOURCES Full time

    WE ARE LOOKING FOR CUSTOMER SERVICE ASSISTANT.Qualifications:- with at least 6 months of customer service experience- has good communication skillsLocation: BGC, Taguig City Sched: Mon to Fri, 9AM to 6PM


  • Taguig, Philippines BEST RELIABLE RESOURCES Full time

    WE ARE LOOKING FOR CUSTOMER SERVICE ASSISTANT. Qualifications: - with at least 6 months of customer service experience - has good communication skills Location: BGC, Taguig City Sched: Mon to Fri, 9AM to 6PM


  • Taguig, Philippines BEST RELIABLE RESOURCES Full time

    WE ARE LOOKING FOR CUSTOMER SERVICE ASSISTANT. Qualifications: - with at least 6 months of customer service experience - has good communication skills Location: BGC, Taguig City Sched: Mon to Fri, 9AM to 6PM


  • Taguig, Philippines Booth & Partners Full time

    Job DescriptionAbout the Client:OpenLoop was founded with the mission to expand access to care for patients across the country by bringing healthcare into the home. What truly sets their team apart is the level of quality, care, and compassion they pour into supporting their digital health clients wherever they need assistance the most. It's safe to say,...


  • Taguig, Philippines 3M Service Center APAC Inc. Full time

    The person filling the Cybersecurity Operations Center Specialist role will join 3M's Information Security, Risk and Compliance organization as part of a team focused on the ongoing development and operations of 3M's global Cybersecurity Operations Center. You will help support day to day operations, monitoring and responding to security threats and risks,...


  • Taguig, Philippines 3M Service Center APAC Inc. Full time

    The person filling the Cybersecurity Operations Center Specialist role will join 3M's Information Security, Risk and Compliance organization as part of a team focused on the ongoing development and operations of 3M's global Cybersecurity Operations Center. You will help support day to day operations, monitoring and responding to security threats and risks,...


  • Taguig, Philippines RecruiterPH Full time

    Responsibilities:• Processing e-commerce orders.• Addressing both business to business and direct to consumer inquiries and requests.• Provide clear, timely, accurate and professional customer support.• Communicate complex customer/vendor issues.• Be helpful and supportive to all other Customer Care Team members.Required Skills:• Must have 2-3...


  • Taguig, Philippines Nezda Technologies, Inc. Full time

    Nezda is actively hiring for Customer Service Representatives - Blended (50% Voice & 50% Non-voice). Salary: P20,000 - P25,000 Work Onsite Target Start Date: June 9, 2023Qualifications: Junior/Senior Highschool graduates are welcome to apply Must have 6 months of BPO working experience Willing to start ASAPJob Description: Full-time employment Night...


  • Taguig, Philippines Neksjob Philippines Full time

    Position: Customer Service Agent â Financial Services and BanksLocation: TaguigWHAT YOU NEED TO KNOW ABOUT THE DAY-TO-DAY TASKS OF THIS JOB: Answering incoming calls from customers Sorting out customersâ inquiries or requests Ensuring that customersâ requests are managed in an appropriate and timely manner Developing, organizing, and maintaining accurate...