Salesforce support

Salesforce Support - L2

Digital Technology Products, Digital Service Operations - Support

Manila Philippines

Power your life

Vestas offers you exciting career opportunities within a global organization. As the global leader in sustainable energy solutions, with +173 GW of wind turbines in 88 countries, our sustainable energy solutions have already prevented 1.9 billion tonnes³ of CO₂ being emitted into the atmosphere and contributed to a more sustainable energy system. Over 29,000 employees are eager to welcome new, motivated colleagues on our journey to a more sustainable future. Would you like to join us?

Digital Technology Solutions > Digital Technology Products & Platforms > Digital Service Operations

Responsibilities

A Salesforce support has the responsibility to:

• Manage daily user support tickets, ensuring the timely and effective resolution of incidents
• Contribute to service delivery, maintaining high-quality support with quick response times and resolution rates
• Perform analysis in the identification and resolution of integrated data
• Work with other teams in the resolution of issues that span multiple applications or platforms
• Complete multiple service cases a day and coordinate with the Support lead for prioritization of tasks
• User training and creating training materials

Qualifications

• Salesforce Experience
• Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules)
• Experience in Salesforce configuration including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards, and reports

Competencies

• Effective communication skills in English - both written and verbal
• Possesses robust coordination and interpersonal skills; functions well within a team
• Background in supporting large-scale/global sites remotely, typically within an IT Shared Service or Operations setting
• Flexible to work on a shifting schedule, providing business support 24x5
• Demonstrates a good business insight and a commitment to delivering effective customer IT service
• Empathetic with the ability to establish customer rapport, capable of professionally influencing both peers and management
• Highly analytical, adept at making swift decisions to resolve critical incidents

What we offer

We offer you an exciting role with great professional and personal development opportunities in an inspiring, progressive, international work environment at an established manufacturer of wind turbines. We offer attractive company perks like fitness subsidy, health insurance, pension, life insurance, medical allowance, travel allowance, internet allowance, etc. We have a modern, inspiring office overlooking Manila Bay, conveniently located near public transport. We believe in work-life balance and plan annual offsite outings, team building, and sports events. In Vestas, you will experience an innovative environment where no days are ever the same, strengthening your personal as well as professional growth.

Additional Information

We do amend or withdraw our jobs and reserve the right to do so at any time, including before the advertised closing date. Please be advised to apply on or before the 31st of March 2024.

Additional Benefits

• Fitness Subsidy
• Retirement Benefit Plan

About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. 
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. 
With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. 
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. 
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.