E-commerce Consulting Analyst

1 month ago

Pasay, Philippines Neksjob Corporation Full time

E-commerce Consulting Analyst | Taguig

Key Responsibilities include:

Developing CRM strategy
Designing interventions to drive customer acquisition/customer engagement
Managing full spectrum of Sales/ Marketing program execution from strategy definition to technical delivery in Salesforce
Extensive experience and hands-on role in conducting requirement gathering and design workshops, preparing solution and functional blueprint, leading, and coordinating solution design and deployment across multi-dimensional team
Monitoring trends, analyzing data, to optimize sales & marketing programs
Identifying process improvement opportunities
Developing business case for CRM strategies, technology solutions
Developing / supporting development of CRM/Martech platform technology

Your experience counts

Experience in designing / managing CRM with hands-on/functional consultant experience in Salesforce Sales/Service/Marketing Cloud implementation with deep functional, industry and client facing experience
Should be certified in Salesforce across different Salesforce Clouds
Should have experience in Salesforce multi-cloud implementation
Experience with CRM, Marketing software, Channel integration, Real Time Decisioning is desirable.
Strong understanding of how digital channels work together to create a cohesive, personalized marketing program for the customer, not just knowledge of one channel
Experience managing CRM Programs for large, complex clients with proficiency in measurement and operations
Ability to drive the engagement with minimal supervisor involvement and should be able to work independently from onshore/offshore
Ability to establish and build on working relationships effectively
Hands-on experience of salesforce

Good Consulting experience is preferred

Experience in working with middle to senior management levels within existing organization / client organizations
Excellent oral and written communication skills
Strong analytical skills and the ability to drive results-oriented decisions. Data-driven mindset within proven utilization of information to drive decisions, calibrate and results.
Highly organized, proven ability to develop efficient processes that elevate team performance and drive results
Proven success in navigating global matrixed environments and / or experience in client facing roles
Ability to work effectively in a remote, virtual, global environment
Ability to work in a fast paced and unstructured environment

Performance Manager