Service Desk Analyst
4 weeks ago
At Capgemini, you can craft your career, receive support and inspiration from a worldwide community of colleagues, and explore new possibilities. Join us and help the world’s leading organizations unlock the value of technology and build a more balanced, more inclusive world.
YOUR ROLE
As Product Specialist with Capgemini, you will play a critical role in troubleshooting via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution.
In this role, you will play a key role in:
Applies understanding and knowledge of information systems products and services to assist users.Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems. Coordinates referrals to appropriate technical, professional, or service personnel.Receives and prioritizes issues and forwards using appropriate escalation procedures. All other duties as assigned
YOUR PROFILE
At least 1 year of working experience in a Technical Help Desk Environment providing 1st level phone support to a large customer base. 1 to 2 years’ work experience in customer services support or having equivalent kind of skills experience, soft skills a must. 1 to 2 years’ experience supporting the following hardware and software: Hardware: PC, Macintosh, iPhone, Printers. MS-Outlook, Windows 7, 10 OS, MS-Office 2013 and 2016 (Office 365). Must be able to work independently. Strong interpersonal skills. Strong analytical skills. Strong customer service skills. Ability to understand and follow oral and written instructions. Strong English (verbal and written) skills. Typing skills essential
What you’ll like about working here?
We promote Diversity & Inclusion as we believe diversity of thought fuels excellence and innovation.In Capgemini, we enable people to be the architects of their career growth. We equip people in augmenting their potential by providing wide array of career growth programs that empower them to get the future they want.Capgemini cultivates impactful experiences for its people that would aid in bringing out the best in them for them, for the company, and for their clients.
We are looking forward in meeting you
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