Production Support Manager

2 weeks ago


Metro Manila, Philippines PRIME ITS PH Full time

Job Title: Production Support Manager (Hybrid)
Location: Manila, Philippines
Company: Prime IT Solutions Philippines

Company Overview:
At Prime IT Solutions Philippines, we drive digital transformation with cutting-edge FinTech solutions. We are looking for a skilled Production Support Manager to lead our team in ensuring the reliability and efficiency of our production systems.

Job Description:

The Production Support Manager will be responsible for overseeing the support and maintenance of our production systems within the FinTech sector. You will lead a team to manage system performance, handle incidents, and implement improvements to ensure high availability and compliance.

Responsibilities:

Team Management: Lead and mentor the production support team, ensuring effective 24/7 coverage and high performance.Incident Management: Oversee the resolution of critical production issues, minimizing downtime and business disruption.System Monitoring: Monitor production systems proactively, using tools to detect and address potential issues before they impact operations.Collaboration: Work with development, QA, and other teams to troubleshoot and resolve complex technical problems.Change Management: Manage the deployment of changes and releases, ensuring they are executed smoothly and with minimal risk.Compliance & Security: Ensure production systems meet FinTech regulatory standards and security protocols.Continuous Improvement: Identify and implement process improvements, including automation, to enhance system reliability and efficiency.

Qualifications:

Experience: At least 5 years in production support, with experience in the FinTech domain.Education: Bachelor’s degree in Information Technology, Computer Science, or a related field.Skills: Strong technical knowledge of FinTech systems, system monitoring, and automation tools. Proven leadership abilities and excellent problem-solving skills.Communication: Effective communication skills, able to articulate complex issues to both technical and non-technical stakeholders.

Why Join Us?

Prime IT Solutions offers a hybrid work environment and the opportunity to be part of a forward-thinking team that’s shaping the future of FinTech.



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