Sea Logistics Process Specialist

1 month ago

Cebu, Philippines Kuehne Nagel Full time
BE PART OF OUR GROWING TEAM Your Role To provide first level support for KN systems, customer/client systems, reporting and country specific adhoc tasks for Sea Logistics operators, country ZS-Cs and other related stakeholders of 17 countries of the S-ASP region. Your Responsibilities - Provide support for defects for multiple KN systems and customer/client systems.
- Cater to requests to perform various specialist-level tasks including BI reporting within multiple KN systems and customer/client systems.
- Perform setups for customer accounts, supplier accounts, e-invoicing, billing, quotation and other relevant setups.
- Deliver adhoc reports for select countries on specific regular schedules.
- Coordinate regularly with country systems and process POCs for process updates and alignments, escalations and other relevant activities.
- Coordinate regularly with the 2nd level team on systems and process updates, testing, ticket handling opportunities and other relevant activities.
- Monitor the ticketing system queue and comply to agreed ticket handling SLAs for first response time and resolution time for normal and urgent tickets.
- Escalate tickets to the 2nd level team once all necessary 1st level steps are exhausted.
- Create and update working instructions to be used as reference by the whole team and all stakeholders.
- Plan and perform training of new team members with minimal impact to team performance. Your Skills and Experiences

Bachelor's Degree in IT or Logistics Related Degree

Experience in Freight Forwarding is an advantage

1-2 years of experience in Technical/Systems Support is preferred

Strong Customer Service and Communication Skills 

Must be knowledgeable with MS Outlook, Excel

Flexibility to work in different shifts between 6:00 AM to 9:00 PM PH Time.

Flexibility to work on holidays.

Good Reasons to Join We offer opportunities where you can grow your expertise, shape processes and deliver innovative solutions. We are continuously growing our local and global network and our product portfolio creating career opportunities in different fields of work worldwide. We deliver high quality solutions to our customers and are proud to be a leader in the logistics industry.

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