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DUTIES AND RESPONSIBILITIES
Summary:
The Product Specialist is responsible for providing in-depth knowledge of medical products distributed by the company. This role involves acting as a liaison between the sales team, clients, and the product development team to ensure that all stakeholders have a thorough understanding of product features, benefits, and applications. The Product Specialist will also support the sales process by conducting product demonstrations, training sessions, and addressing technical queries.
Key Responsibilities:
Product Expertise:Develop and maintain an in-depth understanding of the company’s medical product portfolio.Stay current with industry trends, competitor products, and advancements in medical technology.Sales Support:Assist the sales team in identifying customer needs and providing product solutions.Conduct product demonstrations and presentations for clients and sales staff.Provide detailed product information and technical support to sales representatives.Training and Education:Train sales staff, distributors, and clients on product features, benefits, and proper usage.Create and update training materials, manuals, and product guides.Customer Interaction:Act as the primary point of contact for customer inquiries related to product functionality and applications.Work closely with clients to ensure product satisfaction and address any issues or concerns.Market Feedback:Gather and report customer feedback to the product development and management teams.Provide insights on product performance and customer satisfaction to guide future product development.Collaboration:Collaborate with the marketing team to develop promotional materials and campaigns.Work with product development teams to provide input on new product designs and improvements.Documentation and Reporting:Maintain detailed records of customer interactions, training sessions, and product issues.Prepare regular reports on product performance, customer feedback, and training outcomes.QUALIFICATION:
Must be a REGISTERED MEDICAL TECHNOLOGIST/ REGISTERED NURSEMinimum of 1 year experience as product specialist or similar role within the medical or healthcare industry.Strong knowledge of medical devices, equipment, and supplies.Excellent communication and presentation skills.Ability to translate complex technical information into understandable terms for non-technical audiences.Strong problem-solving skills and attention to detail.Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).Willingness to travel as needed.