Customer Care Associate | Alabang Site

2 months ago


Metro Manila, Philippines EXL Service Philippines, Inc. Full time

We are offering an exciting opportunity to join our team, featuring competitive compensation supplemented by retention and performance incentives. Enjoy comprehensive benefits such as immediate HMO coverage, dental benefits, and personalized development programs. Additionally, we provide meal allowances and in-house training to support your professional growth. Take action today—apply now to become a valued member of our dynamic team

As a key player in this role, you will engage with customers via phone, providing in-depth information and assistance regarding our client’s range of products and services. Your responsibilities will include managing service requests to completion, independently handling straightforward issues, and escalating more complex matters to senior colleagues. Collaborating closely with internal departments, you will ensure prompt and effective resolution of customer concerns. Your primary goal will be to deliver outstanding customer service, thereby enhancing overall satisfaction and fostering loyalty.

We're looking for candidates with at least one (1) year of BPO experience, especially with international accounts. If you excel in English communication and thrive on delivering top-notch customer satisfaction, this role is perfect for you Join our team onsite in Northgate, Alabang and be part of an exciting journey.



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