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ZenDesk Administrator

2 months ago

Metro Manila, Philippines LawnStarter Remote Work Freelance Full time

LawnStarter is the nation’s leading on-demand marketplace for lawn care and related services, allowing hundreds of thousands of customers nationwide to book a service with the tap of a button. But lawn care is only the beginning - our vision is to become the one-stop shop for all home services.

Our company is flourishing at an incredible pace, profitable and achieving remarkable success. And we're not stopping there We're actively seeking talented and hard-working individuals like you to join our team and help us achieve our ultimate vision

We are seeking a skilled and motivated Multi-System Administrator and telephony specialist to join our dynamic team. This role is integral in managing and optimizing our Zendesk instance and related cloud-based services to enhance operational efficiency and customer satisfaction.

 

Responsibilities:

Configure, maintain, and optimize the Zendesk platform, including ticketing systems, user management, workflows, automations, and reporting.Oversee and manage the Zendesk instance across multiple brands, ensuring a scalable and standardized platform.Monitor and optimize the performance of automation, triggers, and workflows, using performance data to identify and address pain points.Establish and maintain procedures consistent with company policies for efficient platform administration.Develop and implement custom solutions using Zendesk’s API, integrations, and third-party applications to enhance system functionality.Develop and manage automations such as triggers, rules, workflow processes, and chatbot mapping.Automate workflows where possibleWork closely with sales and operations teams to support new requirementsAct as the primary technical contact for Zendesk, troubleshooting, and resolving performance issues.Onboarding and offboarding employees from necessary systems.

 

Requirements:

Proven experience in managing and administering Zendesk and other cloud-based systems. (5+ years experience preferred)Strong understanding of CRM platforms, integrations, and automation.Excellent analytical and problem-solving skills.Ability to collaborate effectively with cross-functional teams.Experience in developing strategic initiatives and process improvements.Strong communication and interpersonal skills.Zendesk Support Administrator certification preferred with knowledge of other cloud-based services, including Atlassian (Confluence, Jira, Atlas), Zapier, Front, Tableau, Slack, and Metabase.

 

Benefits:

Fully remote position: Work remotely from anywhere you want.10-12 hrly USD