Specialist, Digital Web
1 week ago
This position reports to the Sr Manager, Digital Communications & Web and is an individual contributor that supports testing and implementation of customer-facing servicing website initiatives. This role is responsible for content and functional testing on our suite of digital platforms, including MortgageQuestions.com, OnityMortgage.com, Reverse.MortgageQuestions.com, MyReverseAccount.com, Servicing Digital and Servicing Digital iOS and Android mobile apps.
Job Functions and responsibilities:
The Web Content Analyst will manage content requests and changes; obtaining necessary approvals, coordinating the changes with vendors or through our own Content Management systems, coordinating changes with testing teams to acquire approvals when needed, and tracking all changes through PMO to project closure.Manage and conduct an annual content review of existing website content, Frequently Asked Questions, phone numbers and addresses, terms and conditions, license information and other important web content. Manage and maintain library of branded content – from branded logos, phone numbers and targeted messaging displayed on the website.Assist with setting up web specifications for new clients including logos, phone numbers, custom messages and obtaining client approvals before boarding. Assist with testing marketing banners, custom branded messages, and other client-requests in any of our websites or authenticated portals. Help manage and maintain a promotional calendar to update website messages – including home page content, dashboard and mobile app content, website user surveys, seasonal or emergency content (year-end tax, disaster/hurricane assistance), following policies & procedures to track and implement each change. Build out content pages for the website where needed – expanding FAQs and homeowner assistance content, building out brand-specific content and leveraging new customization and content features on the website as it becomes available.Support QA and testing efforts as required.
Qualifications:
Graduation in Engineering/Computer Science/IT.Strong attention to detail, organization, and proofreading skills.Excellent technical and computer skills, as well as strong written and verbal communication skills.Creative problem-solving and strong analytical skills.CMS (Content management system) experience is a plus.Ability to build effective relationships internally with various business units.Willing to work in night shift.Work location: Pasay
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