Email Specialist

2 weeks ago


Metro Manila, Philippines Growve Inc. Full time

The Email Specialist is responsible for planning, creating, and executing email marketing campaigns. This role requires a blend of creativity, technical skills, and data-driven decision-making. The ideal candidate will have a deep understanding of email marketing best practices and experience with email marketing platforms.
 

Duties & Responsibilities:

Resolve customer concerns via email, messaging or chat for various marketplaces.Assists with placements or cancellations of orders, refunds, exchanges, and delivery of products.Builds lasting customer relationships as part of the sales process.Manages and resolves all customer concerns.Versed in product specific details.Informing members of current promotions and new or updated products.Maintains up-to-date knowledge of products and new products when they launch across marketplaces.Ensures active and appropriate engagement in the continuous improvement opportunities.Maintains up-to-date knowledge and assimilates quickly to new promotional offers and programs.Follow established guidelines to escalate product events appropriately.Work closely with the marketing team to align email campaigns with overall marketing strategies.
 

Skills & Qualifications:

Candidates must be at least college levelAt least 1-2 years of customer service experience via emailEffective reading and writing English communication skillsE-commerce experience such as Amazon, Shopify, Walmart, eBay, and Target is a plusExcellent communication, analytical, listening, and organizational skillsExcellent customer service skills and great enthusiasm for helping customersMust be able to prioritize and complete all duty requirementsExcellent time management skillsAbility to multitask and interface within different systems and applicationsDetail-oriented and customer focusedInternet savvy and knowledgeable in MS office applications

BENEFITS: 

15% Night Differential 3,000 Monthly Perfect Attendance Incentives 1000 Monthly Internet Allowance during WFH HMO from day 1 of employment Paid Sick Leaves Paid Vacation Leaves Healthy and Encouraging work environment Accessible location for hybrid work Above market salary package 

NOTE: This is a temporary WFH and will be replaced by a Hybrid work 



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