Cruise Consultant

1 week ago

Metro Manila, Philippines Royal Caribbean Cruises (Asia) Pte. Ltd.-Philippine Rep. Office Full time

POSITION SUMMARY

This is an office-based role supporting Direct Cruise Consultants in managing guest bookings post-sale, key objectives will be improving service quality and booking retention through proactive phone and email contact. 

 
ESSENTIAL DUTIES AND RESPONSIBILITIES

Liaise (phone and e-mail) with Cruise Consultants and guests, as first point of contact for post-sale services such as:      Air bookings and service     Hotel/Land/Transfer requests     Visa information     General administration (documents, guest information, booking updates etc.).     General guest queries. Manage customer data in CRM. Facilitate post-cruise guest relations issues and other escalations.Assist in last-minute guest communications (phone and e-mail).Ad hoc tasks and projects as required.

 

QUALIFICATIONS, KNOWLEDGE, & SKILLS

Have at least 2 years' experience in a similar customer service, sales administration or sales support role.A high level of computer literacy – Excel, Word etc. Motivated, can-do team player.Strong communication skills, verbal and written. Diligent and process-driven, with high attention to detail. Existing experience in travel industry highly valued.

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