Valuation Coordinator

Primary Role Objective

This position is responsible for assisting the Springwood Coordinating team in supporting Valuers across Australia. 

Key focus is on managing workflow of valuation instructions primarily through the TOPS platform. Provision of support and service for Valuers and Springwood HUB to ensure client KPI’s are achieved is critical.

Key Responsibilities

•            Job Entering - Data entry of valuation instructions (“jobs”) into TOPS platform as per process.

•            Property Ownerships – Ensuring every job hasa current and valid Property Ownership record uploaded to the TOPS file. Involves cross checking, searching and downloading records from web based property ownership databases.

•            Client Communication – utilising TOPS online job communication tools to ensure that valuation jobs are updated in accordance with client KPI’s.

•            Documentation sourcing – Actioning requests from valuers or Springwood HUB staff to source additional documentation and other information to assist valuers complete valuations.

•            Report Sending – delivery of valuation reports to clients as per internal process.

•            Invoicing – Processing of invoice transactions within the TOPS system on an as needs basis.

•            Email inbox – Processing and actioning email inbox items as per process.

Other Responsibilities

•            Undertake all workflow strictly as per CBRE Valuation & Advisory Services (VAS) process.

•            Provide assistance to the team leader for any team activities

•            Utilise workflow tools as necessary to capture performance reporting

•            Attend team meetings on a periodic basis as necessary

•            Process and complete all assigned tasks within the service level agreement.

•            Identify and notify to supervisors any training opportunities found, discrepancies as to work procedures, or infrastructure malfunctions that affects the work flow.

•            Collaborate with team leader and other departments, to identify a solution to ensure customer expectations are met

•            Establish and maintain a good professional relationship with the colleagues inside and outside the Contact Centre Team including AU valuers and Springwood HUB staff.

•            Complete all necessary company governance and compliance training as required.

•            Provide on-the-job training to new hires when requested by supervisor.

•            Responding to colleagues in a timely manner

•            Monitor personal and shared inboxes as instructed

•            Responsible in utilising company’s available facilities with due diligence and proper care.

•            Ad hoc duties assigned by leadership team from time to time.

Required Knowledge and Skills:

Interpersonal Skills:

1.           Must be a good team player.

2.           Recognizes importance of role in the team/organization

3.           The ability to build and maintain relationships at all levels

Communication Skill (verbal and written).:

4.           Excellent in English

5.           Filipino

Technical Knowledge:

6.           Intermediate MS Office Skills, including Outlook

7.           Typing speed of at least 40wpm.

8.           Accuracy and efficiency in all data entry.

9.           Ability to learn various software applications and web based platforms quickly and accurately

Multitasking Skills

10.         Must be well-organized and able to perform under pressure.

11.         Able to prioritize tasks with urgent need and manage different work activities and shifting attention from one task to another.

12.         Efficient in time management.

13.         Must be able to performs activities to support shared services business.

14.         High attention to detail.

Customer Service Skills:

15.         Attentiveness – must have the ability to really listen to customers is so crucial for meeting the expectation of customers.

16.         Clear Communication - Analyze customers request, problems and expectations, and provide assistance for resolution.

17.         Knowledge on the Account or Subject Matter – Must have a deep knowledge on the service being provided by SSC.

18.         Must use positive language or phrase to customers and avoid promises of specific performance on behalf of another person.

19.         Stay calm, keep cool under pressure and be patient at all times.

20.         Maintain tenacity specially if the customer or the situation requires immediate attention or there is an emergency that needs quick response.

21.         Possess drive to learn, improve and grow as to knowledge and skills.