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Front Desk Associate

3 months ago

Pampanga, Philippines KMC Solutions Full time

FRONT DESK MANAGEMENT:

Providing support at the reception/front desk through:Answering and dispersing calls and inquiriesWelcoming/ receiving applicants, visitors, and clients of the Company.Responding/addressing tenant concerns and walk-in inquiriesHandling daily incoming and outgoing mailReceiving, distributing, and filing incoming letters, billings, invoices, documents, and/or other communicationsManaging the front office regularlyAssisting with photocopying, printing, and scanning client requestGate pass / work permit processingPreparing and accomplishing errand formMonitoring the cleanliness in the concessionaire areaAny ad hoc duties as required.

GENERAL SERVICES / TENANT SERVICES

Point person / Representative in the workplace.Conference room reservationsReporting and coordinating any workplace issues and ensuring job completion.Providing administrative support to membersProviding unmatched customer experienceBuilding strong relationships with membersEnforcing company policies and procedures, and safety and health regulations and standards

GENERAL ADMIN

Attending ticket requests within SLAAssisting office walk tours with prospective clients and marketing eventsOffering and serving refreshments to the ClientAssists and does simple troubleshooting IT concerns like wifi connection, borrow of LAN/ HDMICoordinating with the vendor for any Client request below 20KDistributing monthly treatsFollowing operational processes and proceduresEnforcing house rules and security policyProviding value-add support to assigned clients which may include but not limited to logistics monitoring and asset monitoring and management

GENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT

Maintaining Office Show-readiness, cleanliness and maintenanceConducting random facilities walkthroughs to report current and urgent issues, and handling foreseen issues and members’ needsCoordinating with Customer Success Lead for any facilities/Building issues