Sales Operations Lead

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We're looking for a dynamic and experienced Sales Operations Lead to join our high-performing GTM Operations team. You'll be responsible for driving operational excellence across the sales organization, partnering with stakeholders to identify and implement initiatives that improve efficiency, productivity, and revenue growth.

Roles and Responsibilities:

• Lead and manage the development and execution of sales operations strategies and programs, including pipeline management, forecasting, reporting, and quota attainment.

• Own and optimize core processes and systems, from lead qualification to opportunity management and deal closure.

• Partner with sales leadership and cross-functional teams (RevOps, Marketing, Finance, Deal Desk, etc.) to ensure alignment and optimize the GTM process.

• Analyze and interpret sales data to identify trends, opportunities, and risks, providing actionable insights to improve performance.

• Develop and implement reporting dashboards and data visualization tools to provide real-time visibility into sales activity and performance.

• Manage and coach a team of Sales Operations Specialists, providing guidance and support in their professional development.

• Stay up-to-date on the latest sales and sales operations trends, identifying and evaluating new technologies and methodologies to improve overall effectiveness.

• Be a champion for data-driven decision making and process improvement within the sales organization.

Sales Operations Experience and Skills:

• 5+ years of experience in a sales operations role, ideally within a high-growth SaaS company.

• Proven track record of successfully implementing and optimizing sales processes and systems.

• Strong analytical skills with experience in data analysis and reporting.

• Excellent communication and presentation skills, able to effectively communicate complex data and insights to diverse audiences.

• Ability to build and maintain strong relationships with cross-functional stakeholders.

• Experience with leading and motivating teams.

• Proficiency in sales operations tools and technologies (e.g., Salesforce, Zendesk Sell, Tableau).

• Strong desire to learn and adapt to new technologies and methodologies.

Bonus Points:

• Experience with M&A integrations and new product launches.

• Understanding of Zendesk's products and solutions.

• Experience working in a fast-paced, high-growth environment.

What We Offer:

• The opportunity to make a real impact at a growing and innovative company.

• A collaborative and supportive work environment.

• Competitive salary and benefits package.

• The chance to work with a talented and passionate team.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiencesâand we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether youâre collaborating from your home office, a Zendesk workspace, or the kitchen table, youâre part of one team at Zendesk.

Zendesk is an equal opportunity employer, and weâre proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. 

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

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