Finance & Strategy Sr. Manager, Finance Shared Services

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We are a global leader in the computer software industry, seeking a dynamic and strategic individual to join our Finance Shared Services (FSS) team in Manila. Our FSS Finance & Strategy team serves as a trusted partner to our Global Finance & Strategy team, providing insightful analyses and strategic guidance to C-level decision-makers.
 

We are seeking a FSS Finance & Strategy Lead who will manage the F&S Process Owners and report directly to the FSS Sr. Director. This role requires a strategic mindset, excellent project management skills, and a keen business intuition. The successful candidate will be instrumental in partnering with our Finance & Strategy teams as we continue to expand our functional expertise and scope
 

• Lead the F&S team, overseeing operations, team activities, and resource planning while driving operational excellence.

• Act as a Project Manager for FSS Transition processes, including annual planning, forecasting, and closing processes.

• Assist in optimizing financial models and forecasts, and develop key financial and operating metrics to inform decision-making.

• Build standard reporting packages for our business partners and prioritize operational improvements and automation opportunities.

• Define and assess performance against Key Performance Indicators for individuals and teams, and ensure consistent implementation of Career Development Plans.

• Handle conflict resolution, performance improvement plans, and other tasks as delegated by the FSS Sr. Director.

• 8+ years of professional work experience in finance, accounting, or related fields, with a minimum of 3 years in people management.

• Proven experience with financial modeling, data analysis, and project management.

• Ability to influence others, communicate effectively with executive leadership, and drive team performance.

• Positive attitude, eagerness to learn, strong problem-solving skills, and a desire to continually improve processes.

• Strong work ethic, reliability, attention to detail, and proficiency in Excel.

• Familiarity with SQL, NetSuite, Salesforce, Adaptive, Hyperion, or other planning tools is a plus.

In this role, youâll work primarily remotely with the support of a dynamic and caring team. Weâll provide you with the digital tools and experiences to be togetherâeven when weâre apart. Being digital first doesnât mean weâre digital only. Youâll also have the flexibility to join us at a Zendesk workspace, in one of our Zendesk offices or our flex office spaces. We will bring our people together on occasion to connect, collaborate, learn, or celebrate in person.

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About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiencesâand we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether youâre collaborating from your home office, a Zendesk workspace, or the kitchen table, youâre part of one team at Zendesk.

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