Clinical Application Specialist â Cardiovascular Ultrasound

Found in: beBee S PH - 1 month ago

Taguig, Philippines Philips Full time
Job TitleClinical Application Specialist â Cardiovascular Ultrasound

Job Description

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But itâs not just what we do, itâs who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customersâ needs. Itâs what inspires us to create meaningful solutions â the kind that make a real difference â when it matters most.

The world and our customersâ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. Thatâs why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

Your Opportunity:

Clinical Application Specialist â Cardiovascular Ultrasound

In this role, you have the opportunity to support our account managers by providing clinical decision support for products and solutions, including sales presentations and product demonstrations. You will also support and advise the sales force during customer acquisition.

You will also train customers in applying the best possible clinical procedures and protocols to achieve optimal usage of the equipment delivered as well as conduct regular visits to customers to obtain direct feedback from them about the quality of the training delivery and the customer satisfaction.

This person will directly report to the Modality Sales Manager â Ultrasound based in Malaysia.

You are responsible for:

Sales Support

  • Performs, as an experienced specialized worker, Clinical sales support assignments for limited number of modalities
  • Acts as an informal resource or (functional) supervisor for less experienced colleagues.
  • Developing professional expertise, applies company policies and procedures to resolve a variety of issues.
  • Develop and execute winning clinical sales strategies to expand market share
  • Actively participate with sales team in coordinating and executing clinical evaluations, product demonstrations and presentations
  • Educating sales team on emerging clinical issues and positioning solutions to address these market changes. Keep up to date with new developments in the clinical application and operating field of the relevant equipment
  • Support new products launches

Customer Training

  • Conducting presentations of technical information concerning specific application clinical areas.
  • (re-)Train hospital staff in case of new releases, upgrade and / or versions (changes) in the operating procedures of the equipment
  • Set up application training schedules in close cooperation with the customer. Provide required applications report on completion of all application visits
  • Ensure that all customers are provided with high quality training and attention so that each customer is fully satisfied with the attention received from Philips
  • Ensure that all clinical applications training, with both new and existing customers, complies with the company's quality policy
  • Exercises judgment within defined procedures/practices to determine appropriate action.
  • Builds productive internal/external working relationships

Customer Satisfaction & Feedback

  • Report to on difficulties in optimal usage of the equipment
  • Be aware and to manage at all times the safety standards required by the company, including radiation protection, health and safety regulations. In the event of hazards or accidents, to take immediate control of the situation and involve the safety advisor from the Regional office.
  • Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner

You are a part of:

Driving clinical decision support for products and solutions including sales presentations, product demonstrations, and educating sales teams on emerging clinical issues.

To succeed in this role, youâll need a customer-first attitude and the following:

  • Bachelorâs Degree in Sonography, Radiologic Technology or equivalent
  • At least 5 years working experience in clinics and/or hospital settings
  • In-depth knowledge and experience with Ultrasound Cardiovascular products in the clinical environment highly required
  • Excellent organizational and time management skills
  • Excellent communication and interpersonal skills
  • You enjoy interacting with customers and working closely with the sales function with a customer-first mindset.
  • Willingness to travel locally and regionally/globally as needed by the business.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

  • Learn more about our business
  • Discover our rich and exciting history
  • Learn more about our purpose.

If youâre interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here

About Philips:


We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.


⢠Learn more about our business.
⢠Discover our rich and exciting history.
⢠Learn more about our purpose.

If youâre interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

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