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SCommerce, Warehouse Operations

3 months ago

Metro Manila, Philippines Shopee Philippines Inc. Full time

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

  • Fully accountable to hit the overall outbound key performance indicators (KPI) for all tasks under the outbound department.  
  • Manage the schedule and attendance of all employees under your department
  • Ensures that the SOPs, Safety Protocols, and House rules are being followed by their corresponding teams/staff and can refine and improve existing processes as needed.  
  • Ensure the division is staffed with skilled manpower that are capable in their current positions while being prepared and developed for the challenges of the future
  • Continuously improve on SOPs to drive efficiency and productivity for end-to-end outbound process from picking until outbound within the agreed timeline targets
  • Notify appropriate departments when there is non-conformance or shortage/overages are found  
  • Provide reports to Warehouse Lead for internal performance reporting  

    Requirements:

    • Graduate of any Bachelor’s Degree
    • Preferably has 1-3 years of experience in E-commerce, Logistics and Warehousing
    • Strong sense of ownership and operational discipline
    • Excellent analytical and problem-solving skills
    • Has supervisory experience, both for direct and agency employees
    • Can read, understand and report data
    • Proficiency in MS Excel and Google Applications
    • Knowledgeable on Warehouse Management System
    • Strict and able to ensure policy and SOP compliance
    • Amenable to be assigned in Bulacan