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Process Associate

3 months ago

Metro Manila, Philippines Genpact Services LLC Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Process Associate, Customer Care


Responsibilities
•    Collect the delinquent amount from the customer over the phone or take promises from them on making the payment
•    Make collection calls to the customers, emailing/faxing invoices or getting hard copies mailed out to customers as per their requests also Reconcile orders to match customer books, including validating credits or debits and sending them to customer for collection or refund and Follow up on customer/internal disputes, customer questions and working between departments to get a resolution
•    Attending Inbound calls and help customer in dispute resolution, making payments, sharing statement etc. 
•    Should be able to effectively communicate while providing quality customer service as well as actively pursue knowledge of skills and tools to be used in all collection efforts.
•    Provide payment plans basis customer requirement.
•    Negotiate with customers to ensure they can make their account current.
•    Work with the team members and the team lead to ensure team meets the SLAs month on month.
•    Should be ok to work in US shift including graveyard shifts.


Qualifications we seek in you
Minimum Qualifications / Skills
•    Bachelor's Degree in Commerce or any other stream.
•    Experience in B2C / B2B collections process and should have called international customer to collect on due payments.
•    Customer Service experience is preferred. 

Preferred Qualifications/ Skills
•    Excellent verbal and written communication skills 
•    High on Energy
•    Ability to learn ERP systems
•    Excellent MS Office skills including MS Excel.
•    Team player.


Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.