Jobs: it support analyst

Main Responsibilities: Manage call volume, daily attendance, and program break schedules to optimize agent allocation.Assist in setting metrics and targets for service excellence. Scope of Work: Monitor agent status in real-time, ensuring optimal staffing levels for inbound operations.Evaluate adherence and initiate immediate improvements.Conduct real-time...

Main Responsibilities: Manage call volume, daily attendance, and program break schedules to optimize agent allocation.Assist in setting metrics and targets for service excellence. Scope of Work: Monitor agent status in real-time, ensuring optimal staffing levels for inbound operations.Evaluate adherence and initiate immediate improvements.Conduct real-time...

Main Responsibilities: Manage call volume, daily attendance, and program break schedules to optimize agent allocation.Assist in setting metrics and targets for service excellence. Scope of Work: Monitor agent status in real-time, ensuring optimal staffing levels for inbound operations.Evaluate adherence and initiate immediate improvements.Conduct real-time...

Main Responsibilities: Manage call volume, daily attendance, and program break schedules to optimize agent allocation.Assist in setting metrics and targets for service excellence. Scope of Work: Monitor agent status in real-time, ensuring optimal staffing levels for inbound operations.Evaluate adherence and initiate immediate improvements.Conduct real-time...

About JSSI For more than 35 years, Jet Support Services, Inc. (JSSI) has been the leading independent provider of maintenance support, advisory services, software, and financial tools to the business aviation industry. With 6,000+ aircraft supported by maintenance programs and software platforms, JSSI leverages this wealth of data, scale, and innovation to...

About JSSI For more than 35 years, Jet Support Services, Inc. (JSSI) has been the leading independent provider of maintenance support, advisory services, software, and financial tools to the business aviation industry. With 6,000+ aircraft supported by maintenance programs and software platforms, JSSI leverages this wealth of data, scale, and innovation to...

**Helpdesk Analyst – Night Shift | Onsite | BGC, Taguig** IT By Design is a global Managed Service Provider supporting clients across multiple regions. We are currently hiring a **Helpdesk Analyst** who can start immediately and is eager to grow in a fast-paced MSP environment. This role is ideal for professionals who enjoy hands-on technical support,...

Main Responsibilities: Manage call volume, daily attendance, and program break schedules to optimize agent allocation.Assist in setting metrics and targets for service excellence. Scope of Work: Monitor agent status in real-time, ensuring optimal staffing levels for inbound operations.Evaluate adherence and initiate immediate improvements.Conduct real-time...

Main Responsibilities: Manage call volume, daily attendance, and program break schedules to optimize agent allocation.Assist in setting metrics and targets for service excellence. Scope of Work: Monitor agent status in real-time, ensuring optimal staffing levels for inbound operations.Evaluate adherence and initiate immediate improvements.Conduct real-time...

Main Responsibilities: Manage call volume, daily attendance, and program break schedules to optimize agent allocation.Assist in setting metrics and targets for service excellence. Scope of Work: Monitor agent status in real-time, ensuring optimal staffing levels for inbound operations.Evaluate adherence and initiate immediate improvements.Conduct real-time...

Main Responsibilities: Manage call volume, daily attendance, and program break schedules to optimize agent allocation.Assist in setting metrics and targets for service excellence. Scope of Work: Monitor agent status in real-time, ensuring optimal staffing levels for inbound operations.Evaluate adherence and initiate immediate improvements.Conduct real-time...

  We are looking for an experienced and proactive leader to oversee our Off-Hours Product Support team. This role is ideal for someone who is highly detail-oriented, an exceptional communicator, and skilled at guiding teams through fast-paced customer support environments. As the Off-Hours Support Team Lead, you will ensure that every customer inquiry...

  We are looking for an experienced and proactive leader to oversee our Off-Hours Product Support team. This role is ideal for someone who is highly detail-oriented, an exceptional communicator, and skilled at guiding teams through fast-paced customer support environments. As the Off-Hours Support Team Lead, you will ensure that every customer inquiry...

SmartWorks, a division of Harris Utilities, has been serving the utility industry in North America and the Caribbean for 40+ years. We’re on a mission to unlock the value of the Smart Grid for utilities and their customers.We’re looking for an experienced Support Analyst to join our remote team. If you have strong client service, troubleshooting, and...

SmartWorks, a division of Harris Utilities, has been serving the utility industry in North America and the Caribbean for 40+ years. We’re on a mission to unlock the value of the Smart Grid for utilities and their customers.We’re looking for an experienced Support Analyst to join our remote team. If you have strong client service, troubleshooting, and...

SmartWorks, a division of Harris Utilities, has been serving the utility industry in North America and the Caribbean for 40+ years. We’re on a mission to unlock the value of the Smart Grid for utilities and their customers.We’re looking for an experienced Support Analyst to join our remote team. If you have strong client service, troubleshooting, and...

SmartWorks, a division of Harris Utilities, has been serving the utility industry in North America and the Caribbean for 40+ years. We’re on a mission to unlock the value of the Smart Grid for utilities and their customers.We’re looking for an experienced Support Analyst to join our remote team. If you have strong client service, troubleshooting, and...

Work Arrangement: Full OnsiteLocation: Mandaluyong CityAccount: Pioneer International Financial AccountSalary: PHP 35,000We’re on the hunt for a driven Quality Assurance Specialist with 1 to 2 years of Quality Assurance experience who’s ready to take their career to new heights. This isn’t just any QA opportunity — you’ll be part of a Pioneering...

Work Arrangement: Full OnsiteLocation: Mandaluyong CityAccount: Pioneer International Financial AccountSalary: PHP 35,000We’re on the hunt for a driven Quality Assurance Specialist with 1 to 2 years of Quality Assurance experience who’s ready to take their career to new heights. This isn’t just any QA opportunity — you’ll be part of a Pioneering...

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