tapservices inc

TAPServices, Inc. in Ortigas, Pasig is seeking a Customer Support Specialist with a focus on incident recording and remote resolution.You will log calls in the ePSM system, apply SLA-driven solutions, and determine when to escalate to the next level to keep client issues moving forward. The ideal candidate has a Bachelor's degree and at least one year in...

Key responsibilities Accurately and promptly record all calls, including relevant information regarding incidents and their resolutions, in the ePSM ticketing system Identify problems and solutions for hardware and software issues following service level agreements (SLA), aiming to resolve at least 75% of all issues through phone or remote support Recognize...