servicedesk l2

About the role We are looking for a skilled IT Service Desk / Help Desk Support professional to join our team. This role involves close collaboration with clients and internal team members to resolve support tickets and provide technical troubleshooting assistance to customers and international end-users. Key responsibilities Troubleshoot and resolve...

About the role ServiceDesk Engineer - L2/L3 in a global MSP environment. This role offers hands-on exposure to end-user support, systems, networking, security, and RMM technologies, along with the opportunity to build your technical skills and grow your career in a global IT organization. Key responsibilities Provide L1/L2 technical support for hardware,...

IT By Design Philippines seeks a hands-on ServiceDesk Engineer (L2/L3) to support end-user issues in a global MSP setup. You will troubleshoot Windows, M365, AD, and networking, while managing user accounts and PCs. The role offers exposure to RMM tools, security practices, and IT projects across multiple regions. The ideal candidate has 2-4+ years in IT...

Nos encontramos en la búsqueda de un/a SOC L2 Analyst para que se sume a nuestro SOC. ✨ ¿Cuál será tu misión? Ser el núcleo investigador de nuestro equipo Detection & Response. Te encargarás de liderar la investigación profunda de alertas escaladas por L1, determinar el impacto de los incidentes, coordinar las medidas de contención avanzadas y...

Discover your 100% YOU with MicroSourcing! Position: Senior Enterprise Applications & ITSM Administrator Location: Metro Manila Work setup & shift: Temporary Work From Home | Night Shift Why join MicroSourcing? You'll Have Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with...

Discover your 100% YOU with MicroSourcing!Position: Senior Enterprise Applications & ITSM AdministratorLocation: Metro ManilaWork setup & shift: Temporary Work From Home | Night ShiftWhy join MicroSourcing?You'll HaveCompetitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash...

Discover your 100% YOU with MicroSourcing!Position: Senior Enterprise Applications & ITSM AdministratorLocation: Metro ManilaWork setup & shift: Temporary Work From Home | Night ShiftWhy join MicroSourcing?You'll HaveCompetitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash...

Discover your 100% YOU with MicroSourcing!Position: Senior Enterprise Applications & ITSM AdministratorLocation: Metro ManilaWork setup & shift: Temporary Work From Home | Night ShiftWhy join MicroSourcing?You'll HaveCompetitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash...

Discover your 100% YOU with MicroSourcing! Position: Senior Enterprise Applications & ITSM Administrator Location: Metro Manila Work setup & shift: Temporary Work From Home | Night Shift Why join MicroSourcing? You'll have: Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off...

**Job Summary:** The L1 Support Intern participates in the daily operations of the Support Service team, providing first-level (L1) functional support to end users, logging and tracking incidents and service requests, and assisting with data preparation and analysis. The role also involves maintaining support documentation such as knowledge base articles...