majorel

Position Summary: The Quality Specialist performs all duties required of Quality Coach. The Quality Specialist has regular interaction with the LOB Client collaborating on calibrations, new programs, process analytics and improvement. The Quality Specialist is trusted to identify and implement change management strategies that continuously develop agent and...

Position Summary: Responsible for the delivery of CUA Helpdesk and associated support services for the user community across North America & Philippines. Methods of delivery will include email.   Overall Responsibilities:   Acts as the initial point of contact for ticketing and emails from internal staff and client regarding client account...

Position Summary: This position is responsible for customer service in various languages and through various transaction types (e.g. inbound and outbound calls, chat, email, social media, etc.) or back-office work for end customers (B2C and/or B2B) that can include various service types e.g. pre sales, post sales, billing and support, as per LOB (SOW)...

Position Summary: The Lead Trainer may interface with the program client to provide feedback on Learning Content structure and effectiveness. The Lead Trainer is also responsible for Core and In-Team Trainer development. The Lead Trainer maintains classroom space including application verification and are experts on the training environment, processes and...

Your responsibilities:   Monitor and coach/ mentor agents on a daily, weekly, and monthly basis for quality improvement Maintain quality reports at Agent and Team level Assist in developing and streamlining quality procedures Perform Quality of Service analysis (Verbatim Categorization & Case research) on Agent and Team level Contribute to the alignment...

Position Summary:   The Quality Specialist performs all duties required of Quality Coach. The Quality Specialist has regular interaction with the LOB Client collaborating on calibrations, new programs, process analytics and improvement. The Quality Specialist is trusted to identify and implement change management strategies that continuously develop agent...

Position Summary: The Quality Specialist performs all duties required of Quality Coach. The Quality Specialist has regular interaction with the LOB Client collaborating on calibrations, new programs, process analytics and improvement. The Quality Specialist is trusted to identify and implement change management strategies that continuously develop agent and...

Position Summary: An experienced, confident individual with proven skills in Sales coaching, genuine dedication, and the people skills necessary to motivate our Sellers, drive our business and help our customers achieve more   Overall Responsibilities: ·        Create an entrepreneurial sales excellence culture·        Develop and Coach...

Position Summary: The Talent Acquisition Specialist conducts functions associated with the screening and onboarding of agents. May assist with orientation functions as required.  Position receives direct supervision and performs tasks within defined regulations and procedures.   Overall Responsibilities: Screens and schedules candidates, who apply...

Majorel in Angeles, Pampanga is looking for a skilled customer service manager to oversee a team of agents. Responsible for ensuring high-quality service, the role involves coaching staff, monitoring performance, and handling escalations. Ideal candidates will demonstrate strong problem-solving abilities and exceptional communication skills, ideally...

Gratitude Philippines is hiring an Outbound Sales Assistant Manager for MOA onsite night shifts. The role requires 5–8 years in BPO sales and 2–3 years of leadership, with strong outbound/inbound sales experience and excellent objection handling. Applicants should have proven ability to drive sales performance and coach teams.Travel/hospitality...

URGENT HIRING – OUTBOUND SALES ASSISTANT MANAGER Travel Program MOA | Onsite Night Shift ₱45K–₱65K Package Start ASAP QUALIFICATIONS 5–8 years BPO Sales experience 2–3 years leadership/people management experience Strong Outbound & Inbound Sales background Excellent objection handling & conversion skills Proven experience driving sales...

Hiring Now! Outbound Sales Assistant Manager for Travel Account in MOA - Up to 65K Package Location: TP MOA - Onsite, Graveyard ShiftSalary: 45,000 - 65,000 PackageOpenings: 2 SlotsStart Date: ASAP About the Role We are looking for an Assistant Manager to lead our Outbound Sales team for a Travel account. You will manage Team Leads and agents, drive sales...

Majorel Marikina, National Capital Region, PhilippinesOverviewWe design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that...

About the Role We are looking for a skilled and motivated Outbound Sales Assistant Manager for Travel Account in MOA to join our team. The ideal candidate will help deliver high-quality solutions while working closely with cross-functional stakeholders. This role requires ownership, attention to detail, clear communication, and a practical approach to...

Quality Supervisor   PURPOSE OF THE ROLE: ·         This role is responsible for customer satisfaction and quality assurance in accordance with the client and Majorel standards ·         This position should ensure that quality procedures are documented, audited and...

Real-Time Analyst (RTA)Location: Alphaland, Makati, PhilippinesAccount: TelcoWork Setup: OnsiteSchedule: Shifting ScheduleJob SummaryWe are looking for a Real-Time Analyst (RTA) to oversee real-time workforce management and operational support activities within the contact center. The role will be responsible for monitoring staffing levels, schedules,...

Job Title : Outbound Sales Assistant Manager - Travel Location: MOA, Pasay, Metro Manila, PhilippinesWork Mode: OnsiteShift: Graveyard Shift (GY)Experience: 5-8 YearsEmployment Type: Full-Time Job Description We are hiring an Outbound Sales Assistant Manager to lead sales operations for a Travel & Hospitality program. The role focuses on driving inbound and...

Department:    Operations                                          Reporting to:                        Operations Supervisor Compensation Band/Level:     CSRII   Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More...

Company Summary: Majorel (dba Arvato) supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 32 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we...