majorel

Position Summary: Responsible for the delivery of CUA Helpdesk and associated support services for the user community across North America & Philippines. Methods of delivery will include email.   Overall Responsibilities:   Acts as the initial point of contact for ticketing and emails from internal staff and client regarding client account...

Position Summary: The Quality Specialist performs all duties required of Quality Coach. The Quality Specialist has regular interaction with the LOB Client collaborating on calibrations, new programs, process analytics and improvement. The Quality Specialist is trusted to identify and implement change management strategies that continuously develop agent and...

Position Summary: This position is responsible for customer service in various languages and through various transaction types (e.g. inbound and outbound calls, chat, email, social media, etc.) or back-office work for end customers (B2C and/or B2B) that can include various service types e.g. pre sales, post sales, billing and support, as per LOB (SOW)...

Position Summary: The Lead Trainer may interface with the program client to provide feedback on Learning Content structure and effectiveness. The Lead Trainer is also responsible for Core and In-Team Trainer development. The Lead Trainer maintains classroom space including application verification and are experts on the training environment, processes and...

Your responsibilities:   Monitor and coach/ mentor agents on a daily, weekly, and monthly basis for quality improvement Maintain quality reports at Agent and Team level Assist in developing and streamlining quality procedures Perform Quality of Service analysis (Verbatim Categorization & Case research) on Agent and Team level Contribute to the alignment...

Position Summary:   The Quality Specialist performs all duties required of Quality Coach. The Quality Specialist has regular interaction with the LOB Client collaborating on calibrations, new programs, process analytics and improvement. The Quality Specialist is trusted to identify and implement change management strategies that continuously develop agent...

Position Summary: The Quality Specialist performs all duties required of Quality Coach. The Quality Specialist has regular interaction with the LOB Client collaborating on calibrations, new programs, process analytics and improvement. The Quality Specialist is trusted to identify and implement change management strategies that continuously develop agent and...

Position Summary: An experienced, confident individual with proven skills in Sales coaching, genuine dedication, and the people skills necessary to motivate our Sellers, drive our business and help our customers achieve more   Overall Responsibilities: ·        Create an entrepreneurial sales excellence culture·        Develop and Coach...

Position Summary: The Talent Acquisition Specialist conducts functions associated with the screening and onboarding of agents. May assist with orientation functions as required.  Position receives direct supervision and performs tasks within defined regulations and procedures.   Overall Responsibilities: Screens and schedules candidates, who apply...

Quality Supervisor   PURPOSE OF THE ROLE: ·         This role is responsible for customer satisfaction and quality assurance in accordance with the client and Majorel standards ·         This position should ensure that quality procedures are documented, audited and...

Majorel Philippines Corp. is seeking a proactive Recruiter to plan, coordinate and conduct sourcing, screening and selection activities for assigned areas. You will ensure posting compliance, manage logs, and deliver a steady pipeline of qualified candidates.You will engage with hiring managers and candidates, perform post-offer screenings, and maintain...

Gratitude Philippines is hiring an Outbound Sales Assistant Manager for MOA onsite night shifts. The role requires 5–8 years in BPO sales and 2–3 years of leadership, with strong outbound/inbound sales experience and excellent objection handling. Applicants should have proven ability to drive sales performance and coach teams.Travel/hospitality...

Majorel in Angeles, Pampanga is looking for a skilled customer service manager to oversee a team of agents. Responsible for ensuring high-quality service, the role involves coaching staff, monitoring performance, and handling escalations. Ideal candidates will demonstrate strong problem-solving abilities and exceptional communication skills, ideally...

Department:    Operations                                          Reporting to:                        Operations Supervisor Compensation Band/Level:     CSRII   Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More...

Company Summary: Majorel (dba Arvato) supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 32 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we...

Majorel Marikina, National Capital Region, PhilippinesOverviewWe design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that...

Position Summary: This position assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose...

Position Summary: This position assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose...

Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impact...

Position Summary: This position assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose...