itsm operations

TOA Global seeks an Operational Excellence Analyst to support change and release management, governance, and service analytics within our Technology team. Hybrid Manila-based role reporting to the Operational Excellence Manager.Responsibilities include ITSM support, CAB impact assessments, dashboards, and documentation. Ideal candidates have 2–3 years in...

Xerox Corporation in Cebu City is offering an IT Operations Support Student Intern position. You will assist the IT Operations team with daily technology-related activities, incident management, system monitoring, and documentation to support internal users. The internship provides hands-on exposure to IT support, asset management, onboarding, and process...

A leading IT service provider in the Philippines seeks a PC Management Lead to oversee all PC lifecycle operations, ensuring efficient management of hardware requests and inventory accuracy. The ideal candidate will have 5–8 years of experience in endpoint management and a strong knowledge of ITSM and ServiceNow. Responsibilities include leading vendor...

Role OverviewReporting directly to the ITSM Manager, the Associate ITSM Lead functionally supports the ITSM Lead in executing day-to-day governance, compliance, and service management activities across SQO. The role provides operational depth and continuity across the Lead's domain—Process Governance, ITSM Tooling, Documentation Standards, Change &...

The ITSM Engineer will be responsible for the continual improvement, maintenance and administration of the ITSM System. Ensuring that the platform remains secure, efficient, and adaptable to evolving business needs. They will be responsible for troubleshooting and resolving issues within the system. Additionally the role will require administration and...

Role Overview Reporting directly to the ITSM Manager, the Associate ITSM Lead functionally supports the ITSM Lead in executing day-to-day governance, compliance, and service management activities across SQO. The role provides operational depth and continuity across the Lead's domain—Process Governance, ITSM Tooling, Documentation Standards, Change &...

Role Overview Reporting directly to the ITSM Manager, the Associate ITSM Lead functionally supports the ITSM Lead in executing day-to-day governance, compliance, and service management activities across SQO. The role provides operational depth and continuity across the Lead's domain—Process Governance, ITSM Tooling, Documentation Standards, Change &...

The Role (Rotating Shift) Design and deliver a set of standardized processes across the group to deliver quality business services to achieve consistent results across IT and business technologyDesign and deliver automated workflows for each processDrive the reduction of service outages through ChangePromote self-service through the development of...

The ITSM Knowledge Manager is responsible for establishing, governing, and continuously improving the organization's IT Service Management (ITSM) knowledge framework. This role ensures that knowledge assets, operational procedures, service documentation, and process records are accurate, current, accessible, and aligned with business objectives. The position...

The ITSM Service Level Agreement (SLA) and Reporting manager is responsible for the requirement gathering, oversight of development, management of communication, maintaining of SLA and reporting definitions and delivery of inputs to Service Governance meetings. This role requires a highly self-motivated independent thinker to look outside the box for...

Location: Taguig, Manila Worksetup: Hybrid/WFH setup which is negotiable Salary: Php 120,000 – Php 150,000k Job description: • Configuring and administering core ServiceNow modules, • developing custom automated workflows, optimizing service desk operations to align with KPIs, and • translating stakeholder requirements into clear technical...

Work Setup Full Time, Regular role Work Shift: Shifting Schedule Hybrid Setup, working onsite once a week in our BGC/Ayala Makati office Role Purpose The ITSM Process Specialist operates, manages, and governs core ITIL-aligned processes across the Managed Services business unit and client accounts. Serving as a primary customer-facing point of contact, this...

Associate ITSM AnalystReq number:R8217Employment type:Full timeWorksite flexibility:HybridWho we areCAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately...

JOB TITLE: ITSM ServiceNow Developer LOCATION and SETUP: Hybrid | Eton Centris, Quezon City | Shifting Schedule Summary We are looking for an experienced ITSM ServiceNow Developer to design, configure, develop, test, and implement technical solutions on the ServiceNow platform. The role focuses on IT Service Management (ITSM) and translating business...

Job Description:Job Title:ITSM Process SpecialistLine of Business:IT Managed ServicesRole PurposeThe ITSM Process Specialist operates, manages, and governs core ITIL-aligned processes across the Managed Services business unit and client accounts. Serving as a primary customer-facing point of contact, this role focuses heavily on driving Major Incident...

State/Province National Capital Region (Manila)Country AUJob DescriptionJob Title: ITSM Process SpecialistLine of Business: IT Managed ServicesRole PurposeThe ITSM Process Specialist operates, manages, and governs core ITIL-aligned processes across the Managed Services business unit and client accounts. Serving as a primary customer-facing point of contact,...

Reporting directly to the ITSM Manager, the Associate ITSM Lead functionally supports the ITSM Lead in executing day-to-day governance, compliance, and service management activities across SQO. The role provides operational depth and continuity across the Lead's domain—Process Governance, ITSM Tooling, Documentation Standards, Change & Incident Oversight,...

1. System Administration & Configuration Administer, configure, and maintain ITSM tools such as Ivanti Neurons, ServiceNow, or Jira Service Management. Implement and maintain ITIL-aligned processes for Incident, Request, Problem, Change, and Asset Management. Manage user access, roles, and permissions to ensure data security and proper segregation of...

The ITSM Engineer will be responsible for the continual improvement, maintenance and administration of the ITSM System. Ensuring that the platform remains secure, efficient, and adaptable to evolving business needs. They will be responsible for troubleshooting and resolving issues within the system. Additionally the role will require administration and...

Work Setup Full Time, Regular role Work Shift: Shifting Schedule Hybrid Setup, working onsite once a weekKey ResponsibilitiesAs part of the process team, provide a point of contact responsible for operating, managing, and governing core processes - IT Asset, Configuration, Incident, Requests, Change, Knowledge and Problem Management across the MS business...