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Telco Customer Service - Firstsource - Taguig WFO - 100% Virtual Process Company: Firstsource Location: Taguig - Onsite Industry: BPO / Telco Account Setup: Onsite - Shifting Schedule Type: Full-Time - Multiple Vacancies Salary: Up to PHP 25,000 Package Hiring Process: 100% Virtual Process - Apply from home Overview Firstsource Taguig is hiring Telco...

Company Description Firstsource Solutions Limited, part of the RP-Sanjiv Goenka Group, is a global operations and intelligence partner serving healthcare, banking and financial services, communications, media, technology, retail, and utilities. With more than 25 years of domain expertise, Firstsource designs, builds, and operates intelligent enterprise...

Firstsource is seeking an Associate Account Manager to support a Telco Enterprise & Wholesale Sales portfolio. This developmental role focuses on small-value accounts, learning to manage client relationships and execute account plans under guidance.You will gain expertise in broadband connectivity and colocation services, build pipeline, and contribute to...

Firstsource is seeking a Spanish Bilingual Associate for an onsite role in McKinley Hills, Taguig City. Night shift operates to align with US timezones. The position supports appointment scheduling and benefits explanations in a healthcare setting.Qualified candidates must be fluent in Spanish and English and have at least 2 years of BPO customer service...

Firstsource is seeking a Call Center Team Lead in Taguig, Philippines to drive agent performance and service excellence. You will lead a group of customer service agents, provide day-to-day coaching, and ensure adherence to quality standards and goals.You will monitor KPIs, handle escalated issues, and coordinate with QA, Training, and Workforce Management...

Firstsource Solutions is seeking an Associate / Sr Associate - Email/Chat support to deliver frontline customer service for clients across regions. You will handle inquiries, resolve issues, and maintain brand standards across phone, email, and chat channels.The role requires excellent English communication, empathy, and the ability to work in a fast-paced...

Firstsource seeks a detail-oriented Quality Auditor to join our healthcare support team. This bilingual role focuses on evaluating Spanish and English interactions across calls, chats, and emails to ensure service quality and adherence to healthcare protocols.You will provide feedback to agents, collaborate with training and operations, track quality...

Firstsource is seeking Spanish bilingual associates for an onsite night-shift role aligned to US time zones. You will bridge communications between healthcare providers and members for appointment scheduling, benefits explanations, and coverage details.Candidates must be conversant in Spanish and English, with at least 2 years of BPO customer service...

Firstsource Taguig is hiring Telco Customer Service Representatives for an onsite role in Taguig. Earn up to PHP 25,000 package with 100% virtual hiring process, and apply from home. No Telco experience is required, TSR background is an advantage.The position offers paid training and opportunities to grow within a supportive team. Handle inquiries with...

Firstsource Cebu seeks Associates to join our email/chat/voice support team. You will deliver responsive customer service to global clients, handling inquiries across phone, email and chat, and acting as a brand ambassador to ensure satisfaction.Graduate fresher or undergrad with up to 2 years experience, strong English, and familiarity with CRM/ticketing...

Firstsource seeks an Associate Director for Service Quality – Capability Development in Taguig. This leadership role owns the end-to-end quality and capability-building agenda across healthcare payer and services operations, translating client requirements and regulatory standards into scalable quality and training programmes that deliver sustained...

About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. About Firstsource Firstsource...

Firstsource Philippines is seeking an Associate / Sr Associate to deliver email and chat support, handling inquiries, resolving issues, and maintaining customer satisfaction. The role acts as a brand ambassador across channels, ensuring accurate information and friendly service.You will join a fast-paced Operations team in Manila, work under a Team Leader,...

About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. Firstsource Solutions is a...

Firstsource in Taguig, Philippines, is seeking an experienced Training Manager to lead capability development. The role covers needs analysis, program development, and delivery of both in-person and online sessions.You will supervise a team of trainers, measure outcomes, and report ROI to senior leadership. The position is on-site at the Taguig office with...

Firstsource Cebu City is seeking a Process Excellence professional to develop and execute key improvement and digital transformation roadmaps across aligned businesses, leveraging RPA, AI, Power Automate and workflow redesign.You will lead process discoveries, map value streams, drive Kaizen events, and partner with senior stakeholders to embed continuous...

Firstsource is seeking a detail-oriented Quality Auditor in Metro Manila to evaluate Spanish and English interactions across calls, chats, and emails within our healthcare support team. The role ensures compliance with internal standards and healthcare protocols, delivering actionable feedback to agents and collaborating with training and operations for...

Firstsource is seeking a Spanish Bilingual Associate for an onsite role in McKinley Hills, Taguig City. Night shift operates to align with US timezones. The position supports appointment scheduling and benefits explanations in a healthcare setting. Qualified candidates must be fluent in Spanish and English and have at least 2 years of BPO customer service...

Firstsource is currently looking for Spanish Bilingual Associates with proven experience in the BPO Industry. This role is open to candidates who doesn't have experience as a Spanish Bilingual Associate but is conversant in the Spanish Language. Work Set-up: Onsite, Night Shift - Shifting Schedule (US Timezone) What's the job description? You will be an...

About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand...