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Firstsource is seeking a collections leader to manage and optimize our collections operations in the Philippines. The role focuses on timely debt recovery, performance of the team, and meeting client requirements.You will mediate between clients and Firstsource, drive targets, stay updated on policy changes, and support the DGM with daily duties while...

Firstsource is seeking a Quality Assurance Manager – Healthcare to oversee QA processes within the healthcare domain and ensure adherence to established quality standards. The role focuses on driving continuous improvement across operations and maintaining high service quality.The ideal candidate will bring solid healthcare domain knowledge, expertise in...

Firstsource Cebu is seeking an Executive – Workforce Management (RTA) to monitor real-time contact center performance and support intraday operations. The role emphasizes live queue management, agent adherence, and reporting to help WFM meet service level goals.Ideal candidates have 2–3 years in WFM/RTA, strong Excel skills, and clear communication....

Firstsource seeks an Associate Director for Service Quality – Capability Development in Taguig. This leadership role owns the end-to-end quality and capability-building agenda across healthcare payer and services operations, translating client requirements and regulatory standards into scalable quality and training programmes that deliver sustained...

Firstsource Solutions Limited is seeking a Manager - Talent Acquisition with a strong Java background to lead our recruitment efforts across BPO, KPO, Call Centre, and BPM sectors. You will shape strategy, build pipelines, and collaborate with hiring managers to fill critical technical roles.The role focuses on driving end-to-end recruitment, employing...

Firstsource in Taguig, Philippines, is seeking an experienced Training Manager to lead capability development. The role covers needs analysis, program development, and delivery of both in-person and online sessions.You will supervise a team of trainers, measure outcomes, and report ROI to senior leadership. The position is on-site at the Taguig office with...

Firstsource is seeking an Associate Account Manager to join our Telco Enterprise & Wholesale Sales team in a developmental, individual-contributor role. You will support the management of an assigned portfolio of small-value enterprise and wholesale accounts, working closely with a senior Account Manager and Sales Team Manager.You will build on a background...

Service Quality & Capability Development – Healthcare Payer & Services BPO About Firstsource Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a global leader providing business process solutions across Healthcare, Banking & Financial Services, Communications, Media & Technology, and Retail. With a global footprint across the US, UK,...

Firstsource in the Philippines seeks a detail-oriented Quality Auditor fluent in Spanish and English to join our Mortgage support team. You will evaluate calls, chats, and emails to ensure accuracy, compliance with healthcare protocols, and high customer satisfaction.In this mid-senior role, you will provide feedback, collaborate with training and...

On-site - Taguig 3-5 Yrs Exp Bachelor Full-time Job Description As the Assistant Operations Manager for Sales & Retention at Firstsource Solutions Limited, you will play a key role in driving the sales and retention performance of our call centre operations in Taguig City, Metro Manila. In this full-time role, you will work closely with the Operations...

Firstsource is seeking a collections leader to manage and optimize our collections operations in the Philippines. The role focuses on timely debt recovery, performance of the team, and meeting client requirements. You will mediate between clients and Firstsource, drive targets, stay updated on policy changes, and support the DGM with daily duties while...

WORK BRIEF: The primary purpose of this position is to identify, analyze and enhance competencies of associates and ensure delivery of service level quality metrics per our customer agreement in alliance with Firstsource’s core values. This person would be responsible for performing a variety of tasks including but not limited to auditing, creating &...

Role Description: In this role, you will play a pivotal role in managing and optimizing our collections operations, ensuring timely recovery of outstanding debts, and fostering a high-performance team environment. Serve as a mediator, both indirectly and directly, between the client(s) and Firstsource. Achieve monthly client and internal targets while...

Job Title: Assistant ManagerJob Type: Full TimeGrade: F1Function/Department: OperationsReporting to: Manager-OperationsPay Range: XXXXXRole Description: In this role, you will play a pivotal role in managing and optimizing our collections operations, ensuring timely recovery of outstanding debts, and fostering a high-performance team environment.Roles &...

ob Title: Assistant Manager Job Type: Full Time Grade: F1 Function/Department: Operations Reporting to: Manager-Operations Pay Range: XXXXX Role Description: In this role, you will play a pivotal role in managing and optimizing our collections operations, ensuring timely recovery of outstanding debts, and fostering a high-performance team environment....

Firstsource is seeking an Associate Account Manager to join our Telco Enterprise & Wholesale Sales team in a developmental, individual-contributor role. You will support the management of an assigned portfolio of small-value enterprise and wholesale accounts, working closely with a senior Account Manager and Sales Team Manager. You will build on a background...

Firstsource in Taguig, Philippines, is seeking an experienced Training Manager to lead capability development. The role covers needs analysis, program development, and delivery of both in-person and online sessions. You will supervise a team of trainers, measure outcomes, and report ROI to senior leadership. The position is on-site at the Taguig office with...

WORK BRIEF:The primary purpose of this position is to identify, analyze and enhance competencies of associates and ensure delivery of service level quality metrics per our customer agreement in alliance with Firstsource’s core values. This person would be responsible for performing a variety of tasks including but not limited to auditing, creating &...

Role Description: In this role, you will play a pivotal role in managing and optimizing our collections operations, ensuring timely recovery of outstanding debts, and fostering a high-performance team environment. Serve as a mediator, both indirectly and directly, between the client(s) and Firstsource. Achieve monthly client and internal targets while...

Firstsource Solutions is seeking an Associate / Sr Associate - Email/Chat/Voice support in Cebu City to deliver exceptional customer service for clients worldwide. Handle inquiries via phone, email, and chat, resolving issues and maintaining positive relationships.Graduates or undergraduates with up to 2 years of experience are welcome. Strong English...