cygnific

Cygnific Manila is seeking an Operations Manager who leads teams, oversees the performance and development of Team Leads, and collaborates with the Customer Services Manager to translate operational needs into concrete plans covering planning, forecasting, and budget.Working alongside the Product & Performance Manager and Customer Services Manager, the...

Cygnific Manila is seeking a Reports & Data Analyst to transform business, operational, customer, and workforce data into meaningful insights that support decision-making and continuous improvement. You will work closely with stakeholders to understand needs, analyze trends, identify opportunities and risks, and provide actionable insights. The role includes...

Cygnific Manila is seeking a Business Analyst (WFM Forecasting and Capacity Planning) to advise line management and drive the monthly staffing forecast for the customer contact centre. You will identify improvement opportunities and explain variances in KPI performance. The role requires 2–5 years in capacity planning in an international business, fluency...

Cygnific Manila is seeking a General Affairs Assistant to provide administrative and operational support for the day-to-day office functions in Metro Manila. You will handle facilities, supplies, vendor coordination, onboarding, and documentation to keep operations running smoothly.The role involves managing permits and government-related requirements,...

Cygnific Manila is seeking a Customer Contact Representative to support Air France-KLM Group customers, answering questions and addressing complaints across channels to ensure a high-quality experience. You will stay informed on product guidelines and reservation systems to deliver exceptional service.The role requires strong English proficiency, customer...

Cygnific Manila is seeking a Finance and Admin. Assistant to support payroll, accounts payable/receivable, and general admin tasks. You will work closely with the Asst. Finance Manager, Finance Officer, and Payroll Specialist to ensure accurate financial processing and compliant documentation.The role requires 1–2 years in payroll or finance-related...

The Operations Manager is a strong people leader who drives optimal team performance. They oversee the performance and development of Team Leads, enabling them to excel. In close collaboration with the Customer Services Manager, they translate operational needs into concrete plans covering planning, forecasting, and budget.Working alongside the Product &...

The Reports & Data Analyst is responsible for transforming business, operational, customer, and workforce data into meaningful insights that support informed decision-making and continuous improvement. The role works closely with key stakeholders to understand business needs, analyze trends and performance, identify opportunities and risks, and provide...

The Business Analyst (WFM Forecasting and Capacity Planning) is responsible for advising line management on the performance of their operations and for the monthly forecast process used for staffing the customer contact centre in the most efficient and effective manner. By identifying areas for improvement and explaining variances in operational KPI’s...

PURPOSE OF THE FUNCTION The General Affairs Assistant is responsible for providing administrative and operational support to ensure the smooth day-to-day functioning of the office. The role handles office facilities, supplies, vendor coordination, employee administrative support, documentation, company events, and government-related requirements while...

JOB DESCRIPTION: Customer Contact Representative supports customers by providing helpful information, answering questions, and responding to complaints. They help customers on a delightful journey by going the extra mile and looking for lean improvements, resulting in an excellent Customer Experience for customers and clients of the Air France-KLM Group....

The Finance and Admin. Assistant will assist in all functions related to Finance Activities including but not limited to Payroll preparations, Account Receivable & Accounts Payable tasks and other admin. tasks. He/she will work closely with the Asst. Finance Manager, Finance Officer, Payroll Specialist.KEY RESULTS AREAFinance Functions Activities - Manages...

The **Finance and Admin. Assistant** will assist in all functions related to Finance Activities including but not limited to Payroll preparations, Account Receivable & Accounts Payable tasks and other admin. tasks. He/she will work closely with the Asst. Finance Manager, Finance Officer, Payroll Specialist. **KEY RESULTS AREA** 1. **Finance Functions...

**PURPOSE OF THE FUNCTION** The General Affairs Assistant is responsible for providing administrative and operational support to ensure the smooth day-to-day functioning of the office. The role handles office facilities, supplies, vendor coordination, employee administrative support, documentation, company events, and government-related requirements while...