This role is for a Customer Service Representative assigned to a banking/financial account in a call center environment in Davao City.
The position involves assisting customers with account inquiries, transactions, payments, billing concerns, and other financial service-related requests while following accuracy and compliance standards.
This opportunity is open to entry-level applicants, including fresh graduates, career shifters, and individuals with no prior BPO experience. Training is provided.
Requirements
High School, Senior High School graduate, or college level/graduate (preferred)
No experience required
Good English communication skills (verbal and written)
Strong attention to detail
Customer service orientation
Basic computer skills
Ability to multitask
Willing to work onsite in Davao City
Willing to work shifting schedules
Responsibilities
Handle customer inquiries via phone, chat, or email
Assist with account inquiries, transactions, and payments
Provide accurate financial information based on guidelines
Resolve customer concerns professionally
Maintain compliance with banking/financial standards
Document all interactions in the system
Escalate complex cases when needed
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