Technical Coach II
Save this job and keep your search organized
Create a free account to save jobs, create alerts and return to this listing from your dashboard.
- Night Shift Role Overview The Technical Coach II is a senior individual contributor responsible for mentoring Technical Coaches and Customer Support Specialists to deliver exceptional technical assistance. This role combines deep technical expertise, coaching excellence, and AI-enabled innovation to drive escalation reduction, capability building, and improved customer outcomes.
Key Responsibilities
• Provide advanced technical coaching through 1:1 and group sessions covering FCR, AHT, CSAT, and resolution quality.
• Mentor Technical Coaches and coach frontline agents on complex product issues, integrations, and configuration challenges.
• Act as subject matter expert for complex products; partner with Tier 2/3, Product, and Engineering to resolve recurring issues and improve documentation.
• Design targeted technical learning paths and facilitate advanced training sessions.
• Develop AI-driven solutions, automation scripts, and agentic workflows; train teams on AI tools and best practices.
• Support onboarding, upskilling, and product certification coverage; develop microlearning and AI-assisted training materials. Qualifications
• Bachelor's degree in IT, Business, or related field (or equivalent experience).
• 2+ years in technical support (SaaS, ERP, or property tech) and 2+ years as Technical Coach is required.
• Experience with Python, AI tools, automation, or scripting is required.
• Working knowledge of SQL and ticketing systems (Salesforce, Zendesk, JIRA).
• 1+ year in coaching, training, or leadership role preferred.
• Coaching certification or product certifications preferred.
-
Technical Coach II
7 hours ago
pasig, national capital region, Philippines Clevr PH Full-timeHybrid - Night Shift Role Overview The Technical Coach II is a senior individual contributor responsible for mentoring Technical Coaches and Customer Support Specialists to deliver exceptional technical assistance. This role combines deep technical expertise, coaching excellence, and AI-enabled innovation to drive escalation reduction, capability building,...
-
Technical Coach
7 hours ago
pasig, national capital region, Philippines Clevr PH Full-timeRole Overview The Technical Coach II is a senior individual contributor responsible for mentoring Technical Coaches and Customer Support Specialists to deliver exceptional technical assistance. This role combines deep technical expertise, coaching excellence, and AI-enabled innovation to drive escalation reduction, capability building, and improved customer...
-
Technical Support Operations Assistant Manager
7 hours ago
pasig, national capital region, Philippines Clevr PH Full-timeNote: Night Shift (9 PM-6 AM), Hybrid (First 3 months of training are onsite) Role Overview The Operations Assistant Manager is responsible for improving agent productivity, quality, and career growth within the Customer Support team. This role focuses on performance coaching, metric analysis, and workflow optimization to ensure agents meet SLAs, KPIs, and...
-
Technical Sales Senior Manager
8 hours ago
pasig, national capital region, Philippines Agripacific Corporation Full-timeAre you a strategic technical sales leader who thrives at the intersection of science, solutions, and customer impact? Do you enjoy shaping markets, mentoring high-performing teams, and partnering with enterprise clients to solve complex challenges? We’re looking for a Technical Sales Senior Manager to lead our technical sales group, drive sustainable...
-
Document Management Team Lead
7 hours ago
pasig, national capital region, Philippines Clevr PH Full-timeRole Overview Team Leader II leads the end-to-end execution of Document Management operations, ensuring accurate, timely, and high-quality data transfers, configurations, and implementations while meeting SLAs and customer requirements. This role combines hands-on contribution with team leadership, backlog management, quality control, performance monitoring,...
-
Operations Assistant Manager
7 hours ago
pasig, national capital region, Philippines Clevr PH Full-timeNote: Night Shift (9 PM-6 AM), Hybrid (First 3 months of training are onsite) Role Overview The Operations Assistant Manager is responsible for improving agent productivity, quality, and career growth within the Customer Support team. This role focuses on performance coaching, metric analysis, and workflow optimization to ensure agents meet SLAs, KPIs, and...
-
Customer Support Operations Assistant Manager
7 hours ago
pasig, national capital region, Philippines Clevr PH Full-timeNote: Night Shift (9 PM-6 AM), Hybrid (First 3 months of training are onsite) Role Overview The Operations Assistant Manager is responsible for improving agent productivity, quality, and career growth within the Customer Support team. This role focuses on performance coaching, metric analysis, and workflow optimization to ensure agents meet SLAs, KPIs, and...
-
Workday HCM Team Lead
8 hours ago
pasig, national capital region, Philippines Confidential Full-time ₱2 ContractWe're looking for people who are excited by innovation, inspired by complex challenges, and motivated to make a real impact. Join a collaborative and inclusive team where diverse perspectives drive creativity, learning is encouraged, and great ideas come to life. You'll have the opportunity to work on meaningful projects, grow your career, and help shape...
-
Compliance Officer
4 days ago
Pasig City, National Capital Region, Philippines Labrador Philippines Full-timeWe are looking for a Group Compliance Officer to lead cybersecurity and infrastructure compliance across our global entities—Labrador Partners Holdings, Labrador US, and Labrador France.This role is perfect for someone who can bridge technical teams and client-
-
AI Learning
6 days ago
Pasig City, National Capital Region, Philippines KDCI Full-timeJob descriptionJob SummaryKDCI Outsourcing is looking for an AI Learning & Development Specialist to design and deliver training programs that enable new hires and existing employees to effectively use AI tools. This role combines hands-on AI proficiency with strong training and facilitation skills to develop onboarding programs, conduct workshops, assess...
