Software Systems Engineer
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The Software Systems Engineer is responsible for providing high-quality technical support and is involved in aspects of the software lifecycle: design, development, testing, implementation, installation, training, and support.
Key Duties and Responsibilities
- Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers.
- Creates workaround procedures when standard procedures have failed to ensure issues are resolved in a timely fashion.
- Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources.
Required Qualifications
- Good at organizing, prioritizing and multi-tasking
- Good at problem-solving
- Good knowledge of multiple programming languages
- Debugging and troubleshooting skills
- Patience in working with customers who do not understand technical jargon
- Good English verbal and written communication skills
- Ability to be trained
Preferred Qualifications
- Responsibility and ability to work with little or no supervision
- Dedication in keeping skills and knowledge fresh
- Recognized certifications in applicable platforms (e.g. Linux, Microsoft, and ITIL)
- One to three years of hands-on software development experience
- Able to work night shift
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