Call Center Agent
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Job Description
We are looking for an experienced Call Center Agent to join our team. The successful candidate will be responsible for assisting customers, handling inquiries, resolving concerns, and providing excellent customer service through phone, chat, or email.
Responsibilities:
Handle inbound and outbound customer calls professionally. Assist customers with inquiries, requests, and concerns. Provide accurate information about products and services. Resolve customer issues efficiently and escalate complex concerns when necessary. Document customer interactions and update account information. Meet quality, productivity, and customer satisfaction targets. Follow company policies, procedures, and service standards.
Qualifications:
At least 6 months of BPO or call center experience. Excellent English communication skills. Strong customer service and problem-solving skills. Good computer and typing skills. Willing to work onsite and on shifting schedules. Ability to work under pressure and handle different types of customers.
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