Senior LabVantage LIMS Engineer

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

Key Responsibilities

Support & Operations

• Provide day-to-day support for LIMS applications and laboratory users.
• Oversee the resolution of incidents, problems, and service requests, ensuring timely and effective resolution.
• Serve as the primary point of contact for complex LIMS application, integration, and data-related issues.
• Investigate, troubleshoot, and resolve application, interface, integration, and data issues.
• Monitor application performance, system health, interfaces, and integrations, and proactively identify potential issues.
• Coordinate issue escalation with vendors, infrastructure teams, application teams, and other technical stakeholders as required.
• Support production environments and ensure appropriate incident, problem, and change management processes are followed.
• Maintain knowledge articles, technical documentation, support procedures, and troubleshooting guides.

Team Leadership & Workload Management

• Distribute support, enhancement, and implementation activities among team members based on priorities, skills, and workload.
• Provide day-to-day guidance, coaching, mentoring, and workload management for support team members.
• Coordinate support activities across multiple laboratory sites and time zones.
• Mentor support analysts and laboratory administrators to improve technical capabilities and support effectiveness.
• Facilitate regular support reviews, team meetings, and status updates.
• Communicate support priorities, risks, issues, trends, and improvement opportunities to leadership.

LIMS Administration & Configuration

• Configure and maintain LIMS master data, workflows, test methods, user roles, security settings, and other system configurations.
• Oversee master data maintenance and governance processes to ensure data accuracy, consistency, and quality.
• Review and approve system configuration and master data changes.
• Ensure configuration changes are appropriately assessed, tested, documented, and approved prior to deployment.
• Guide solution design for new business requirements, enhancements, and process improvements.
• Ensure LIMS solutions align with global standards, governance requirements, and industry best practices.

Integration & Technical Support

• Support laboratory instrument integrations, interface monitoring, and data exchange processes.
• Troubleshoot interfaces, APIs, instrument drivers, and other system integrations.
• Work with technical teams to investigate connectivity and integration issues.
• Apply knowledge of databases, SQL, APIs, and data integration technologies to diagnose and resolve issues.
• Support system upgrades, patches, enhancements, configuration changes, and related deployment activities.

Testing, Validation & Implementation

• Perform and/or coordinate testing, validation, and deployment activities for new functionality and system changes.
• Ensure changes are properly tested, validated, documented, and approved before production deployment.
• Assist with implementation projects, system upgrades, enhancements, and go-live activities.
• Support user acceptance testing, validation activities, training, and post-go-live support.
• Participate in implementation projects and contribute to solution design and delivery activities.

Stakeholder & Vendor Management

• Collaborate with site laboratories, business stakeholders, IT teams, vendors, and other technical teams to resolve issues and deliver solutions.
• Coordinate with vendors and technical teams to resolve complex application and integration issues.
• Translate laboratory and business requirements into practical LIMS solutions.
• Provide clear and timely communication regarding priorities, risks, issues, and project or support status.
• Identify opportunities to improve system usability, operational efficiency, and data quality.

Required technical an