Mandarin Medical Client Technical Support Specialist
Save this job and keep your search organized
Create a free account to save jobs, create alerts and return to this listing from your dashboard.
By continuing, you agree to our Terms & Privacy Policy.
Location:
BGC, Taguig City Schedule: Dayshift Schedule
Salary:
Php 160, 000 Work Set-up: Full Onsite for the first 6 months | Hybrid — 1 Day Work From Home per Week
BENEFITS:
- HMO + 2 dependents for Free (Day 1)
- Life Insurance (Day 1)
- Leave credits: 12 VL and 12 SL (convertible to cash) (Day 1)
- Discount for Company products
- Monthly Allowances: Php 9,400 (Taxable) included in Package
- Annual Merit Increase
- 13th Month Pay
- Government Mandated Benefits
- Other benefits will be discussed by the company REQUIREMENTS OF THE JOB:
- Open to Filipinos and Filipino-Chinese who are proficient in Mandarin and English.
- Bachelor’s degree, diploma, or certificate in a relevant field such as Science, Biomedical, Healthcare, Nursing, Engineering, or Medical Transcription.
- Having at least 3 years of experience in a medical/clinical environment or customer-facing technical support role in a related industry.
- Having strong analytical and problem-solving skills, with the ability to resolve complex technical issues.
- Excellent technical writing and documentation skills, with proficiency in MS Word, PowerPoint, Excel, and Outlook.
- Ability to work independently, manage multiple priorities, adapt to changes, and perform effectively in a fast-paced environment. RESPONSIBILITIES OF THE JOB APPLICATION:
- Handle inbound customer calls and emails, providing professional and supportive assistance while ensuring a positive customer experience.
- Review, prioritize, and manage shared mailboxes, ensuring customer inquiries and complaints are addressed promptly and according to procedures.
- Provide first-level technical troubleshooting by analyzing issues, identifying root causes, and guiding customers toward appropriate resolutions.
- Accurately document customer complaints, inquiries, investigations, and resolutions in accordance with quality and regulatory requirements.
- Clearly communicate investigation results and technical information through written reports and verbal updates while meeting response and resolution KPIs.
- Develop and maintain Subject Matter Expertise (SME) on assigned products, processes, and systems, while supporting knowledge sharing and training activities.
- Support the Technical Support Team Lead/Supervisor by coordinating workloads, assisting team members, escalating complex or country-specific issues, and contributing to process improvements. Recruitment Process:
- Paper Screening
- Initial Interview with TA
- Onsite Assessment (Written Assessment in Mandarin + English)+ Onsite HM Interview
- Language Assessment (Panel Interview)
- Job Offer
-
Mandarin Medical Technical Support Specialist
2 hours ago
Taguig, Metro Manila, Philippines J-K Network Services Full-timeCompany Profile: A well-established global organization in the healthcare sector, committed to delivering quality solutions about medical and healthcare products and services to customers across different markets. With a growing presence in the Philippines, the company is looking for a Mandarin Bilingual professional to become part of its dynamic and diverse...
-
Mandarin Medical Client Support Specialist
2 hours ago
Taguig, Metro Manila, Philippines J-K Network Services Full-timeCompany Profile: A well-established global organization in the healthcare sector, committed to delivering quality solutions about medical and healthcare products and services to customers across different markets. With a growing presence in the Philippines, the company is looking for a Mandarin Bilingual professional to become part of its dynamic and diverse...
-
Taguig, Metro Manila, Philippines J-K Network Services Full-timeCompany Profile: A well-established global organization in the healthcare sector, committed to delivering quality solutions about medical and healthcare products and services to customers across different markets. With a growing presence in the Philippines, the company is looking for a Mandarin Bilingual professional to become part of its dynamic and diverse...
-
Taguig, Metro Manila, Philippines J-K Network Services Full-timeCompany Profile: A well-established global organization in the healthcare sector, committed to delivering quality solutions about medical and healthcare products and services to customers across different markets. With a growing presence in the Philippines, the company is looking for a Mandarin Bilingual professional to become part of its dynamic and diverse...
-
Taguig, Metro Manila, Philippines J-K Network Services Full-timeCompany Profile: A well-established global organization in the healthcare sector, committed to delivering quality solutions about medical and healthcare products and services to customers across different markets. With a growing presence in the Philippines, the company is looking for a Mandarin Bilingual professional to become part of its dynamic and diverse...
-
Taguig, Metro Manila, Philippines J-K Network Services Full-timeCompany Profile: A well-established global organization in the healthcare sector, committed to delivering quality solutions about medical and healthcare products and services to customers across different markets. With a growing presence in the Philippines, the company is looking for a Mandarin Bilingual professional to become part of its dynamic and diverse...
-
Mandarin Medical Device Technical Specialist
2 hours ago
Taguig, Metro Manila, Philippines J-K Network Services Full-timeCompany Profile: A well-established global organization in the healthcare sector, committed to delivering quality solutions about medical and healthcare products and services to customers across different markets. With a growing presence in the Philippines, the company is looking for a Mandarin Bilingual professional to become part of its dynamic and diverse...
-
Mandarin Medical Technical Services Specialist
2 hours ago
Taguig, Metro Manila, Philippines J-K Network Services Full-timeCompany Profile: A well-established global organization in the healthcare sector, committed to delivering quality solutions about medical and healthcare products and services to customers across different markets. With a growing presence in the Philippines, the company is looking for a Mandarin Bilingual professional to become part of its dynamic and diverse...
-
Mandarin Medical Technical Solutions Specialist
2 hours ago
Taguig, Metro Manila, Philippines J-K Network Services Full-timeCompany Profile: A well-established global organization in the healthcare sector, committed to delivering quality solutions about medical and healthcare products and services to customers across different markets. With a growing presence in the Philippines, the company is looking for a Mandarin Bilingual professional to become part of its dynamic and diverse...
-
Taguig, Metro Manila, Philippines Thornton Tomasetti Full-time ₱360,000 - ₱600,000 ContractAbbott Philippines in Taguig is seeking a Technical Support Specialist to provide advanced first-line support for ARDx products across multiple business units. You will document complaints, manage inquiries, and ensure compliance with medical device and post-market surveillance requirements while delivering expert guidance by phone, email and web tools.This...
