Senior Specialist-Desktop Support
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Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. Already keen? Discover your next role with Sagility, a great place to work.
Job Title: Senior Specialist-Desktop Support
Job Description:
Education
Bachelor’s degree in computer application, BE / B. Tech, Any Graduate.
Experience
4+ Years experience in IT Management with at least 1-2 years’ experience as a team leader or in an IT department managerial role.
Preferred Skills
- Comprehensive Understanding of Network architecture and Client/ server
- Extensive experience in the delivery of IT incident and problem management
- Experience with Mac, Linux and Windows platforms
- Cloud and VDI Infra
Roles & responsibilities
- Regular activities include network engineering and troubleshooting application, data cabling, systems administration in a variety of software and hardware environments, root cause analysis in problem solving, and assistance in managing the daily activities of the department.
- Running regular checks on network and data security
- Identifying and acting on opportunities to improve and update software and systems.
- Developing and implementing IT policy and best practice guides for the organisation
- Designing training programs and workshops for staff
- Conducting regular system audits
- Running and sharing regular operation system reports with senior staff
- Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages
- Providing direction for IT team members
- Identifying opportunities for team training and skills advancements
- Ensure IC SAT, ESAT scores are maintained
- Handling Client and Vendor Management
Location
BGSI Division – WAH (Manila)Philippines
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