Retail Operation Manager – Läderach

SUMMARY

This is a full-time role for a Operation Manager of Läderach, located in the Philippines. We are seeking a dynamic and results-driven Operation Manager, responsible for driving the sales and profitability of the brand and its stores within your assigned area. Your core duties will include total brand management, encompassing P&L accountability to achieve business goals. You will oversee sales, marketing, and operations functions while maintaining a strong relationship with the brand principal and other key stakeholders. A key focus will be driving retail excellence in line with both the Brand's and Valiram's high standards. As the brand ambassador, you will consistently portray a professional and customer-oriented image. Furthermore, you will play a crucial role in fostering a positive, engaging, and ethical work environment for your team.

KEY AREAS OF RESPONSIBILITIES

Sales & Operations

• Plan and maximise the sales and profit contribution of all Laderach stores in Philippines
• Develop annual business plan to reflect business positioning, negotiate key aspects of the planned delivery with superior & the respective store teams
• Direct the development of operating standards, policies and procedures, ensuring compliance with all laws and company guidelines
• Able to analyse ad-hoc retail operational issues and make quick judgment calls, which will support retail sales performance
• Lead to ensure effective inventory management system for Laderach stores including conducting periodic stock counts at stores and warehouse locations
• Monitoring brand(s) profitability by management of full price and mark down sales, intake margins, levels of mark down activity and terminal stock.
• Maximise turnover by ensuring accurate, timely and commercial sales planning and forecasting through analysing and interpreting trends.
• Ensure the each store delivers business plan profit through delivery of both volume and cash margin
• Liaise with store design and store construction to ensure operational needs are met in all new store environments
• Assess and prioritise all store maintenance issues working with the Store Manager. This includes contingent, recurring and refurbish maintenance projects
• Oversee the operational turnover and coordination of all necessary departments for all store openings, temp locations and renovations
• Managing and maintaining a positive working relationship with all the Brand principals and our other Valiram departments.
• Evaluate market conditions, competitors data and implement appropriate change to maximise sales.
• Conducting on-site meetings with management team members of store performance
• Respond to customer complaints and comments if required
• Tour the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent retail issues
• Use information technology/ POS to record sales figures and for data analysis and reporting business performance.
• Work closely with HR on staffing and other people issues pertaining to disciplinary and grievances

Marketing

• Partner with Marketing Manager and Brand Leader to analyse and develop seasonal marketing and PR strategies

Compliance

• Develops, initiates, maintains, and revises policies and procedures for the general operation of the Retail Compliance Program and its related activities to prevent illegal, unethical, or improper conduct
• Monitor Retail Management team works schedules and rosters to ensure sufficient
• Management coverage of the sales floor
• Assist Audit team in investigation of fraud transactions and/or pilferage of merchandise at the stores

Housekeeping

• Uphold and maintain VM standards at all stores
• Ensure the stores are kept neat and tidy at all times
• Ensure proper care for stocks, fixtures and furniture within the store
• Visual displays and merchandising to be in accordance with Brand Visual Merchandising Guidelines and must be of high standards
• Be vigilant and practice regular checks on staff movements during operating hours and holiday seasons

Leadership

• Conduct staff appraisal and quarterly performance review
• Improve staff morale leading to positive and dynamic working attitude and environment
• Maintain general and acceptable staff working conditions
• Support all Brand/Store Managers to maintain productivity and retail operational standards in area of: discipline, work performance, sales
• Staff development, workforce and succession planning

Qualifications